IT Support Operative

3 weeks ago


Rotherham, United Kingdom Glu Recruit LTD Full time

**Role**: IT Support Operative

**Location**:Rotherham

**Salary**: £9.50-£11.79PH DOE

**Hours**: Monday to Friday 37.5 hours a week.

Temporary with a potential permanent contract.

**The Role**:

- Your role will be a full time IT Support Operative with a focus on supporting primary schools.
- This will involve visiting 2 schools per day to work through and troubleshoot IT issues.
- You will need to have good communication and time management skills as you’ll be responsible for building and maintaining relationships with school staff as well as working under pressure in the hectic school environment.
- Experience providing IT support to education is a bonus, but we will make sure we familiarise you with the school set ups and workflows before providing support.
- Most of the schools you’ll be interacting with are located in the Doncaster and Rotherham areas, so locality/familiarity with one or both of these is also a bonus.
- The ability to maintain a consistent professional image and represent the company well.
- Excellent communication skills, both written and verbal.
- The ability to liaise and inform various stakeholders, mainly with school personnel (head teachers, business managers, teaching staff) and Local Authority staff.
- The ability to downscale technical language and explain IT issues to none technical people without the use of jargon.
- The ability to build and maintain strong professional relationships with the relevant parties, while acting as a brand ambassador for the company.

Essential:

- A minimum of 2 years’ experience in a 1st or 2nd line support role.
- An understanding of computer systems in general, backed up by a strong knowledge of troubleshooting methodologies.
- Knowledge of server technologies including, but not limited to: Windows Server 2012 / 2016 / 2019, server RAID arrays, server backups, managing Active Directory tree, Group Policy, server permissions.
- A strong understanding of virtualised environments. Microsoft Hyper-V is our most common platform.
- Understanding of small to medium-sized networks - TCP/IP, managed switches, cabling, wireless technologies, filtering systems.
- An ability to work with various remote solutions e.g. Remote Desktop, Logmein.

Desirable:

- A minimum of 3 years’ experience in a 1st / 2nd line support role.
- Knowledge of Windows OS structured deployment (WDS, cloning technologies, general imaging).
- Experience in working with VMware technologies (ESXi, Workstation).
- A methodical approach to data recovery tasks (offline access to internal storage media, lost partition retrieval, file system repair).
- Familiarity with cloud technologies and management platforms, such as Microsoft 365, Google Admin, MDM solutions.
- In-depth hardware troubleshooting skills (diagnose internal faults & component replacement).
- Knowledge of bulk managing Apple devices through Apple configurator, MDM Solutions etc.
- Some experience managing content using WordPress or similar tools

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.



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