Cms - Head of Application and Maintenance (North)

2 weeks ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 302990**Salary**:

- £66,860 - £74,392**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Falkirk, Newcastle-upon-TyneAbout the job

**Job summary**:

- Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives. Child Maintenance Service is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.**Job description**:
The Child Maintenance Service (CMS) is responsible for all aspects of child maintenance in Great Britain. Our role is to promote financial responsibility, and to encourage and support private maintenance arrangements, as well as provide a statutory maintenance service.

This is a Grade 6 Senior Leadership position, providing strategic leadership within Applications & Maintenance to drive delivery of key operational objectives, along with planning and leading our Directorate Continuous Improvement and Quality strategy. You will have an important role to play in transforming and modernising our service.

You will lead a team of over 700 colleagues in a complex, fast paced operational environment across 3 Service Centres, Birkenhead, Newcastle, and Falkirk, with responsibility for collaboration with our Belfast delivery service.

You will lead through a period of accelerated change for the organisation - enabling a transformation programme that delivers increased efficiency and service improvements, and supporting the design and implementation of a new organisational model.

You will demonstrate visible leadership through a commitment to people engagement and empowering others to develop, they will be required to continue establishing a culture of continuous improvement through remote line management across multiple sites.

You will provide inspirational and resourceful leadership to make a strong personal impact and drive delivery against key performance measures timeously and accurately.

You will be an influential member of the CMG Operational Leadership Team with a crucial role in helping to shape the strategic direction (CMG Story) and drive transformational change, including leading on key aspects of the Applications and Maintenance strategy. You may also be required to lead one of our Service Centres in a sponsorship role.

**Person specification**:
Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement.

**Essential Criteria**
- You will be an inspirational and resourceful leader with a proven track record of making a strong personal impact, demonstrating resilience to deliver against key performance measures timeously and accurately. (Lead Criteria)
- You will be an excellent communicator with the ability to influence and motivate people at all levels. You will be confident delivering written and verbal communications to a very high standard for Ministers, Senior Leaders, TU, Operational and wider DWP colleagues and other stakeholders.
- You will have the ability to identify, interpret and analyse information, including MI, and other data to identify areas for action, key risks and performance hot spots.
- You will provide transformational leadership to the team and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams.
- You will have the ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation, and ideas in support of long-term organisational vision.
- You will actively promote equality, diversity and inclusion in the workplace, demonstratin

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