Sales Support

4 months ago

Bromsgrove, United Kingdom Air Technology Systems Ltd Full time

Air Technology Systems Ltd (ATS) is a specialist contractor with over three decades of experience in the design and project management of climate control solutions for industrial heating, ventilation, air conditioning, odour control and bespoke climate management solutions.

As an employer, ATS are proud to offer a number of wellbeing initiatives and ongoing professional and personal development opportunities to our people, in a supportive and open environment. We are actively looking for a Sales Support Executive.

Based in Bromsgrove, this is an exciting opportunity for a Sales Support Executive to join our growing team. As Sales Support, your responsibilities will include (but are not limited to):

- Receive and process new enquiries from external sales, contractors, consultants, and end users, collaborating with the design team to manage estimates, customer interaction, and correspondence.
- Manage sales diaries and provide pre-sale customer support in conjunction with the sales team, ensuring clear communication of customer requests to relevant departments.
- Monitor project status, liaising with internal design and external sales personnel as needed, and updating the main enquiry log (MEL).
- Conduct predesign reviews with the external sales team before progressing to the design team and estimators, updating tenders and logging relevant changes.
- Collaborate with other team members to introduce and manage a sales and marketing CRM system.
- Coordinate with other ATS Group companies to gain knowledge of all group products, plan case studies and manage the photo library.
- Provide basic technical assistance to potential customers from both UK and overseas, liaising with internal and external staff as required.
- Acquire comprehensive knowledge of the Company's products and a basic understanding of competitor products.
- Manage sales brochures and collateral, and update sales forecasts in collaboration with the sales team.
- Identify and escalate any potential creditworthiness issues with existing or potential clients to the Accounts Department.
- Liaise between the Sales and Accounts Department to resolve payment-related issues swiftly if they arise.
- Foster good working relationships with departmental colleagues and internal/external customers.
- Undertake additional duties as required by management.

**Requirements**:

- Proven experience in a similar sales support, sales coordinator or sales administrative role.
- Excellent communication skills, both written and verbal.
- Strong organisational, prioritisation and time-management abilities.
- Strong IT skills including proficiency in Microsoft Office Suite and social media platforms.
- Ability to work effectively in a team environment.
- Attention to detail and accuracy.
- Willingness to learn and adapt in a dynamic work environment.

**Job Types**: Permanent, Full-time

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Sales coordination/support/administration: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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