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Business Services Associate
5 months ago
**Salary: £22,000 per annum (depending on level of experience, training and qualification)**
Circle Health Group are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.
**This is a full time role for 37.5 hours a week.**
**Applicants should meet the following criteria**:
- High volume account experience would be an advantage
- Knowledge of the health sector would be an advantage but not essential
- Customer service experience essential
- Good attention to detail is essential
- MUST have knowledge of Excel
**Duties of this role include**:
- As a member of the CHG Business Services team you will primarily be responsible for providing a high level of customer service, through taking patient payments, answering patient enquiries and working with other departments to resolve any outstanding queries.
- Reporting to a member of the Credit Control management team, the Business Services Associate is responsible for liaising with our patients, the raising of queries and processing of payments.
- Excellent telephone manner and written skills
- Providing excellent customer service whilst managing a high level of enquiries
- Resolving queries whilst on the telephone or raising them with the necessary department
- Ability to work within a fast moving team
- Adapt well to change
Please see attached role profile for further detailed information on the responsibilities and accountabilities of this vacancy.
**Salary & Benefits**
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Life insurance
- One paid charity/volunteer day per year
- Extensive rewards and voluntary benefits including blue light card
- Free wellbeing services
- High Value Employee Referral Scheme
- Employee recognition programmes
- Industry leading training and development opportunities
and much more
**“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.
