Ct Melon Chat Team Member

6 months ago

London, United Kingdom Flight Centre Travel Group Full time

**About Us**

At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. We are watermelon (don’t worry, you’ll catch on.) And at our core, we believe that together we can do anything. Together, we are here to take it to the next level. Are you in?

This role is a key role supporting our CT Customers and a stepping stone into Corporate Technology We are looking for a passionate individual who wants to support our customers when using our online booking tool; Melon.

**An average day in the life**

One of Melon's key features is the ability to chat online with Corporate Traveller during office hours. You will assist our Corporate Traveller customers with profile management, technical support and help troubleshoot their melon questions. Any operational questions - changes, upgrades, refunds etc will be directed through to their dedicated Expert Travel Consultant. You will offer exceptional and proactive customer service within SLA. You will have the opportunity to learn all things melon and help shape chat reporting, tagging and the future of melon chat for our customers.

**You might be perfect for the role if**
- A comprehensive knowledge of the GDS’s and processes
- Online Booking Tool knowledge
- Proven success in previous roles

**What's in it for you**
- **Discounted travel for family and friends** - booked by our in-house travel team - as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- **Career progression** - as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- **Fun culture with industry-renowned social events** (think monthly award nights, global conferences, end-of-financial year balls + more).
- **Active Hour** - an hour set aside each week to spend on your well-being.
- **Bronze-level health cash plan - **claim cash back against a range of medical services including dentistry, optical, and chiropractic.
- Plus **so much more** (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
- Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society._

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