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Customer Relations Coordinator

4 months ago

Lincoln, United Kingdom ADHD 360 Full time

**Overview of the role**

Our admin team report to the Head of Operations, Ashlie Thorpe.

The core elements of the role are:

- Investigating and resolving customer complaints quickly and efficiently
- Oversee the relationship with customers handled by your team
- Responding to our Trustpilot reviews
- Keep customers updated on the latest products to increase sales
- Understand key customer individual needs and addressing these

ADHD 360 have a strong learning culture, which is open transparent and honest. 360 do not believe in blame, and we build off our strengths and our learning. Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.

The location for work will be Brunel House, Deepdale Enterprise Park, Nettleham, LN2 2LL

**Essential qualifications**
- Competent and confident with computers
- Proficient with MS Office, especially Outlook, Word, and to a limited degree Excel
- Organisation skills and an ability to manage their own workload
- Strong telephone capabilities to be compassionate and yet still task focused
- An ability to work on their own initiative yet be a key part of a team
- Be a natural problem solver
- Positive outlook and an ability to work well under pressure

**Competencies**
- Integrity - the role requires honesty and being ethical
- Dependability - the role relies on the post holder being reliable, responsible, dependable and fulfilling their obligations
- Attention to detail - the role requires a high level of attention to detail to ensure patient safety and to deliver ‘right first time’
- Confidence - the post holder must demonstrate confidence to the patient / families and also within the team, this should be built on professional competence and a measure of humility
- Team player - the post holder will be a key part of a team that shares goals, culture and an ethos built around delivery for our patient group
- Resilience - the post holder will be expected to be strong, to cope with the demands of providing healthcare to the ADHD patient group, and be capable of investing themselves in this responsibility.

Starting Pay: £12.27 per hour

Increasing to £13.00 per hour once passed 3 month probation period.

**Salary**: From £12.27 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lincoln: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

Application deadline: 26/01/2023
Reference ID: Customer Relations