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Team Leader Corporate Contact Centre
3 months ago
This Role Is Inside IR35
Clearance - DBS
Location - Brent Civic Centre, HA9 0FJ
Contract Length - Tue, 30 Apr 2024
**Essential Knowledge**
- Demonstrable knowledge of local authority service area processes which include a selection of the following:
- Council’s Switchboard
- Children’s and Families Information Service
- Public Realm
- Environmental Services
- Planning
- Building Control
- Environment and Protection
- My Account
- Adults Social Care
- Housing Benefit/Council Tax Support
- Demonstrable knowledge and understanding of Contact Centre Telephony and relevant IT software packages
**Job Type**: Temporary contract
Contract length: 12 months
**Salary**: £29.08 per hour
**Experience**:
- Public Sector: 1 year (required)
- Local Authority: 1 year (required)
- Management: 1 year (required)
- Communication skills: 1 year (required)
- Customer Focus: 1 year (required)
Work Location: In person
Reference ID: 8733