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Team Leader Corporate Contact Centre

3 months ago


Brent, United Kingdom COMX Full time

This Role Is Inside IR35

Clearance - DBS

Location - Brent Civic Centre, HA9 0FJ

Contract Length - Tue, 30 Apr 2024

**Essential Knowledge**
- Demonstrable knowledge of local authority service area processes which include a selection of the following:

- Council’s Switchboard
- Children’s and Families Information Service
- Public Realm
- Environmental Services
- Planning
- Building Control
- Environment and Protection
- My Account
- Adults Social Care
- Housing Benefit/Council Tax Support
- Demonstrable knowledge and understanding of Contact Centre Telephony and relevant IT software packages

**Job Type**: Temporary contract
Contract length: 12 months

**Salary**: £29.08 per hour

**Experience**:

- Public Sector: 1 year (required)
- Local Authority: 1 year (required)
- Management: 1 year (required)
- Communication skills: 1 year (required)
- Customer Focus: 1 year (required)

Work Location: In person

Reference ID: 8733