Customer Experience Advisor

5 months ago


Bathgate, United Kingdom Macdonald Hotels & Resorts Full time

Job description

Are you inspired by luxury hotels and driven to deliver the best possible customer experience every time?

We’re looking for a proactive and friendly individual to join our friendly Customer Experience Team. Being the first point of contact for every customer, you will be someone who will quickly and instinctively understand a customer’s needs and enjoys offering a solution. First impressions are lasting and as a Customer Experience Advisor, enthusiasm, empathy, passion and expertise go a long way.

This is a fast-paced environment where every contact with a customer offers a new challenge, so previous experience in a similar sales / customer service role would be helpful. You’ll find this a hugely rewarding role if you’re comfortable working to sales targets and love to go the extra mile to provide outstanding service.

**Responsibilities**
- Answer incoming calls from prospective guests with a view to following through to a booking.
- Be a fountain of knowledge about locations, features, prices etc, describing the benefits and tailoring the information to each potential guest. Keeping up to date with the latest offers and promotions provided by marketing activity.
- Ensure a high level of accuracy and care when dealing with customer information.

**Requirements**:

- Experience in a similar sales or customer service role, preferably telephone based, with a passion for working to business sales forecasts.
- Computer literate with a good grasp of Microsoft Office
- Excellent verbal and written communication
- Proficient in English
- Friendly and customer focused.
- Team focused but can work on own initiative.

**Job Types**: Full or Part-time, Permanent

**Salary**: Up to £20,319 per annum

**Benefits**:

- Generous employee discount on regular room rates
- 25% discount on food, drink and spa treatments across the group
- 20% discount on golf
- Free use of our leisure facilities, including pool and gym, during off-peak times
- Auto-enrolment into our pension scheme and life assurance
- On-site parking

Schedule:

- A flexible shift pattern will be offered to cover weekend and early evening opening hours. Full time and part time hours are available. Opening time are currently 0900-1900 Mon
- Fri and 0900-1700 Sat & Sun

**Job Type**: Full and Part-time

**Salary**: Up to £20,319 per annum

**Salary**: Up to £20,319.00 per year

**Benefits**:

- Company pension
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Bathgate, EH48 2RX: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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