Customer Experience Advisor
5 months ago
Job description
Are you inspired by luxury hotels and driven to deliver the best possible customer experience every time?
We’re looking for a proactive and friendly individual to join our friendly Customer Experience Team. Being the first point of contact for every customer, you will be someone who will quickly and instinctively understand a customer’s needs and enjoys offering a solution. First impressions are lasting and as a Customer Experience Advisor, enthusiasm, empathy, passion and expertise go a long way.
This is a fast-paced environment where every contact with a customer offers a new challenge, so previous experience in a similar sales / customer service role would be helpful. You’ll find this a hugely rewarding role if you’re comfortable working to sales targets and love to go the extra mile to provide outstanding service.
**Responsibilities**
- Answer incoming calls from prospective guests with a view to following through to a booking.
- Be a fountain of knowledge about locations, features, prices etc, describing the benefits and tailoring the information to each potential guest. Keeping up to date with the latest offers and promotions provided by marketing activity.
- Ensure a high level of accuracy and care when dealing with customer information.
**Requirements**:
- Experience in a similar sales or customer service role, preferably telephone based, with a passion for working to business sales forecasts.
- Computer literate with a good grasp of Microsoft Office
- Excellent verbal and written communication
- Proficient in English
- Friendly and customer focused.
- Team focused but can work on own initiative.
**Job Types**: Full or Part-time, Permanent
**Salary**: Up to £20,319 per annum
**Benefits**:
- Generous employee discount on regular room rates
- 25% discount on food, drink and spa treatments across the group
- 20% discount on golf
- Free use of our leisure facilities, including pool and gym, during off-peak times
- Auto-enrolment into our pension scheme and life assurance
- On-site parking
Schedule:
- A flexible shift pattern will be offered to cover weekend and early evening opening hours. Full time and part time hours are available. Opening time are currently 0900-1900 Mon
- Fri and 0900-1700 Sat & Sun
**Job Type**: Full and Part-time
**Salary**: Up to £20,319 per annum
**Salary**: Up to £20,319.00 per year
**Benefits**:
- Company pension
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Bathgate, EH48 2RX: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
-
Customer Experience Advisor
6 months ago
Bathgate, United Kingdom Macdonald Hotels & Resorts Full timeJob description Are you inspired by luxury hotels and driven to deliver the best possible customer experience every time? We’re looking for a proactive and friendly individual to join our friendly Customer Experience Team. Being the first point of contact for every customer, you will be someone who will quickly and instinctively understand a customer’s...
-
Customer Service Warehouse Advisor
6 months ago
Bathgate, United Kingdom Jewson Partnership Solutions Full time**Do you have previous Warehousing and Customer Service experience?** **Do you have Counter Balance Forklift Licence?** Jewson Partnership Solutions in Bathgate are recruiting now for 3 x Customer Service Warehouse Advisors. We provide material provisions for local Public Sector organisation in the area. We work to supply with all the materials to...
-
Training Advisor
4 weeks ago
Bathgate, West Lothian, United Kingdom Office Angels Full timeJob Title: Training AdvisorSalary: £24,000Location: West LothianContract Details: Permanent, Full TimeWorking Pattern: Monday-Thursday 8am-4pm, Fridays 8am-3:30pm.Holiday Entitlement: 29 days (10 days must be kept for the Christmas/New Year period)About our clientOffice Angels is collaborating with a major training provider in West Lothian to recruit a...
-
Fleet Advisor
2 months ago
Bathgate, United Kingdom Gregory Group Full timeFleet Advisor Bathgate At Pollock (SCOTRANS) Ltd, we have a vacancy for a Fleet Advisor to work within a small team based at our Pollock (SCOTRANS) Ltd, Bathgate depot. The position of Fleet Advisor involves: To book in and handle external workshop related jobs for planned and unplanned maintenance, MOT's Tacho calibrations etc. for fleet...
-
Fleet Advisor
2 weeks ago
bathgate, United Kingdom Pollock (SCOTRANS) Ltd. Full timeFleet AdvisorBathgateAt Pollock (SCOTRANS) Ltd, we have a vacancy for a Fleet Advisor to work within a small team based at our Pollock (SCOTRANS) Ltd, Bathgate depot.The position of Fleet Advisor involves:To book in and handle external workshop related jobs for planned and unplanned maintenance, MOT's Tacho calibrations etc. for fleet trucks and trailers...
-
Fleet Advisor
3 weeks ago
Bathgate, United Kingdom Gregory Distribution Full timeFleet AdvisorBathgate At Pollock (SCOTRANS) Ltd, we have a vacancy for a Fleet Advisor to work within a small team based at our Pollock (SCOTRANS) Ltd, Bathgate depot. The position of Fleet Advisor involves: To book in and handle external workshop related jobs for planned and unplanned maintenance, MOT's Tacho calibrations etc. for fleet trucks and trailers...
-
Customer Experience Ambassador
4 days ago
Bathgate, West Lothian, United Kingdom EG Group Full timeJob Responsibilities: As a Barista at EG Group's Starbucks store, you will be responsible for engaging with customers, delivering fast and friendly service, and preparing our signature beverages and products. Your duties will also include maintaining a clean and welcoming store environment, ensuring accurate transactions, and providing outstanding customer...
-
Barista - Customer Experience Specialist
3 weeks ago
Bathgate, West Lothian, United Kingdom EG Group Full timeJob Description:Role OverviewAs a dedicated Barista, you will provide exceptional customer service and prepare our iconic beverages to create a welcoming atmosphere for all customers.ResponsibilitiesContribute to store sales and profits by actively promoting our products and providing fast, efficient service.Deliver an amazing customer experience by...
-
Customer Service Advisor
6 months ago
Bathgate, United Kingdom Oakhouse Foods Ltd Full time**The role** **Established over 25 years ago, Oakhouse Foods has become one of the UK's leading retailers of home delivered frozen meals. With over 350 recipes delivered through a network of franchised branches nationwide, we are able to supply our customers with great tasting meals, without all the hard work.** **Reporting to the Manager, you will be...
-
Sheq Advisor
6 months ago
Bathgate, United Kingdom SIBCAS LTD Full timeSibcas Ltd is a family-owned Company leading in the manufacture, hire and sale of portable and modular accommodation throughout the UK. **Safety, Health, Environmental & Quality Advisor** - from £40,000 including car allowance, dependent on qualifications & experience_ Due to the continued growth of the company and internal reorganisation at our Head...
-
Trainee Sales Advisor
6 months ago
Bathgate, United Kingdom Persimmon Homes Full timeFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...
-
Tesco Travel Money Advisor
6 months ago
Bathgate, United Kingdom Travelex Full timeTesco Travel Money Advisor - Tesco Bank Bathgate - Part Time **Job Type**: Permanent Hours per week: 13.5 **Salary**: £12.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...
-
Senior HR Advisor
5 months ago
Bathgate, United Kingdom Genius Foods Ltd Full timeGenius Foods Ltd is one the largest Gluten Free Bakeries within the UK. We are looking for a **Senior HR Advisor** for a **Fixed Term Contract for 12 Months **to be basedin our Bathgate office with very occasional visits to our small site in Scunthorpe ( Visit every 2- 3 months). You will be an experienced HR Advisor who is looking for their next...
-
Fleet Operations Coordinator
2 weeks ago
Bathgate, West Lothian, United Kingdom Pollock (SCOTRANS) Ltd. Full time £27,000 - £30,000Fleet Advisor Role Overview At Pollock (SCOTRANS) Ltd., we are seeking a highly skilled Fleet Advisor to join our team at the Pollock (SCOTRANS) Ltd., Bathgate depot. The ideal candidate will possess knowledge of HGV's, excellent communication skills, and experience in supplier management and cost control.Responsibilities:Vehicle Maintenance and Repair: The...
-
Bathgate, West Lothian, United Kingdom West Lothian Council Full timeJob Overview:We are seeking an experienced Financial Inclusion Advisor to join our team at West Lothian Council. As a key member of our Financial Inclusion team, you will play a vital role in promoting income maximisation and alleviating poverty through advice and advocacy in the areas of welfare benefits/appeals, money/debt, housing, and energy advice.About...
-
HSQE Advisor
3 weeks ago
Bathgate, United Kingdom Keltbray Infrastructure Services Full timeKeltbray Infrastructure Services Limited’s energy division are hiring for a HSQE Advisor to join our distribution team based in Bathgate, Scotland. This is a permanent office/site based roleThe role will involve the provision of competent health, safety, quality (assurance) and site environmental advice. Ensuring inspections and guidance for the site staff...
-
HSQE Advisor
3 weeks ago
Bathgate, United Kingdom Keltbray Infrastructure Services Full timeKeltbray Infrastructure Services Limited’s energy division are hiring for a HSQE Advisor to join our distribution team based in Bathgate, Scotland. This is a permanent office/site based roleThe role will involve the provision of competent health, safety, quality (assurance) and site environmental advice. Ensuring inspections and guidance for the site staff...
-
HSQE Advisor
3 weeks ago
Bathgate, United Kingdom Keltbray Infrastructure Services Full timeJob Description Keltbray Infrastructure are hiring for a HSQE Advisor to join our distribution team based in Bathgate, Scotland. This is a permanent office/site based role The role will involve the provision of competent health, safety, quality (assurance) and site environmental advice. Ensuring inspections and guidance for the site staff and management...
-
HSQE Advisor
4 weeks ago
bathgate, United Kingdom Keltbray Infrastructure Services Full timeKeltbray Infrastructure are hiring for a HSQE Advisor to join our distribution team based in Bathgate, Scotland. This is a permanent office/site based role The role will involve the provision of competent health, safety, quality (assurance) and site environmental advice. Ensuring inspections and guidance for the site staff and management team is carried out....
-
HSQE Advisor
4 weeks ago
Bathgate, United Kingdom Keltbray Infrastructure Services Full timeKeltbray Infrastructure are hiring for a HSQE Advisor to join our distribution team based in Bathgate, Scotland. This is a permanent office/site based roleThe role will involve the provision of competent health, safety, quality (assurance) and site environmental advice. Ensuring inspections and guidance for the site staff and management team is carried out....