Client Partner

6 months ago

London, United Kingdom Havas Group Full time

Hybrid

Agency:
Havas Media

Job Description Summary:
As Client Partner you will need to understand what’s keeping your client awake at night, getting deep into their business - both operationally and strategically. You will bring to them the best of what we have on offer to ensure effective problem solving and brand growth.

Job Description:

- Client Partner

Reporting To: Managing Partner
- Office Location: HKX Building, 3 Pancras Square, Kings Cross

About Havas Entertainment

Established in 1990, Target Media was acquired by Havas Media Group in 2016 in a bid to strengthen their entertainment offering. In 2021, the Target brand was retired and now forms part of a wider Havas Entertainment. Havas Entertainment’s mission is to make a meaningful difference to the brands, the businesses, and the lives of the people we work with. This is more relevant than ever. In the current climate and market conditions it has never been more important to help our clients identify and leverage their point of meaningful difference to give them disproportionate competitive advantage in an effort to help them grow. We create meaningful outcomes.

We are perfectly positioned to do this. We maximise collaboration and offer our clients a powerful combination of creative, content and media excellence, with the necessary scale and agility to make it happen.

Havas Entertainment will operate at the intersection of entertainment, creative, media & technology with the promise of creating meaningful experiences in culture. Importantly it will enable us to build a more effective bridge with Vivendi through a focused entertainment proposition.

The Role

Your role as a Client Partner is about understanding your clients in every way; being central to the relationship that we hold - you will be the client within the agency.

As Client Partner you will need to understand what’s keeping your client awake at night, getting deep into their business - both operationally and strategically. You will bring to them the best of what we have on offer to ensure effective problem solving and brand growth.

This role sits within the culture team and film team at Havas Entertainment, working across some of the biggest and most culturally dynamic brands within the agency. Clients would include UKTV, Dr Martens, Remy Cointreau, Studio Canal and Universal Music Groups. All big and exciting names within the entertainment industry.

Our ambition for these brands is to deliver more exciting, more talked about and more award winning work. Fusing together creativity, data, insights and a rigorous approach to media and campaign planning.

What behaviours we need from you:
As Client Partner, you and your team are the heartbeat of the agency. You will be a calm and assured, motivated individual with an attitude and mindset to convey real care, craft, and creativity.

For your team, you will be a leading figure, and someone that will play a pivotal role in motivating those around you, bridging the requirements of both the client and wider agency. You will:

- Effectively manages upwards; builds positive cross functional relationships, provides solutions when escalating issues, anticipates the needs of the wider team
- Works with specialist team leads to manage hours dedicated to the account to ensure profitability
- Effectively communicates upwards account challenges and suggests structural changes to retainer/contract
- Takes a proactive view to talent management within the team, optimising the development of others by employing a variety of internal and external tools and resources.
- Can work with the HR team when required to manage and resolve conflict situations, escalate welfare concerns and deal with team personnel issues, and if required to, is confident in disciplinary matters

For your clients, you are representing the best of Havas Entertainment. The face of our offering and someone that can build brilliant, trusted relationships based on exceptional work and genuine interest in their business. You will be someone who:

- Identifies commercial opportunities for the client that aligns to wider agency goals and initiatives
- Can make commercial decisions guided by strategic business plans and recommendations to their MP/HOD.
- Actively seeks out the opinions from others in the Havas Village to aid decision making and development of opportunities
- Independently engages in tasks which require a high degree of interpretation of complex information
- Can articulate to their team how business priorities, client demands, and other commercial considerations influence our work, whilst proactively managing risk

Role Competencies:

- Uses experience and industry knowledge to identify planning, strategic and where appropriate, commercials improvements to client and Havas Group
- Has a clear understanding of products and services within Havas and how they can help clients to meet their short
- and long-term business objectives. Understanding how and when to

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