IT Systems Engineer
2 weeks ago
Our prestigious client based in Reading has an exciting opportunity to join their growing business within their IT team. The main purpose of this role will be to provide line of business support to all employees across a variety of offices.
**As the IT Systems Engineer, you will be responsible for**:
- Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up.
- Take ownership of user problems and be proactive and understanding when dealing with user's issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice.
- Investigation and diagnosis faults and problems.
- Liaise with 3rd party vendors to resolve outstanding calls.
- Work with business stakeholders to drive data integrity within the business.
- Supporting the IT Project Manager in testing and delivery of change within the business
- Work with Head of IT in assessing new technologies and ideas - supporting the progressing of appropriate ones
- Investigate, analyse and document reported defects in database developments.
- Assist in creating, documenting, and implementing test plans, scripts, test harnesses, technical documentation.
- A willingness to learn with a flexible attitude
- Passionate and enthusiastic
- Ability to work with others or independently with initiative
- Good Interpersonal/communication skills
- A Levels or NVQ with Computer related qualification
**IT knowledge required**:
- Microsoft SQL reporting - essential
- Oracle SQL reporting - essential
- SQL scripting - T-SQL or Oracle)
- MS Office suite
- Knowledge of MRI Horizon
- Knowledge of Deltek PIM
- C# development
- Microsoft Azure
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