Cocktail Waitress/ Waiter
3 weeks ago
We are seeking friendly and customer-oriented cocktail waiters and waitresses to join our team at Ennismore's 5-star St Martins Lane Hotel in Covent Garden
Set in the pulsating heart of London, you will be working at our hideaway lounge the ' Blind Spot', known for teleporting patrons to exotic places with its carefully crafted cocktails and ambient settings.
With a DJ spinning the decks on weekends, we ensure the fun never stops at our bustling venue.
Your main goal will be to create a positive and enjoyable dining experience for our customers by providing exceptional beverage service to our guests and ensuring their satisfaction..
St Martins Lane is not just a workplace
- it's a community of unique individuals serving the world with our innovative cocktail experiences.
**About the role**
This role does not require cocktail making - we leave that to our experts - you will
- Greet and welcome guests in a warm and friendly manner
- Take drink orders and serve beverages promptly and accurately
- Provide menu recommendations and answer any questions about the beverage selection
- Upsell additional items, such as appetizers or desserts, to enhance the guest experience
- Maintain cleanliness and organization of the bar area
- Process payments and handle cash transactions accurately
- Monitor guest alcohol consumption and ensure their safety and well-being
- Collaborate with other team members to ensure efficient service delivery
**Shift pattern**
Tue-Thu - 16:00-01:30
Fri-Sat - 16:00-02:30
Sun & Mon Off
**About you**
- Previous experience in a restaurant or hospitality setting is preferred
- Strong customer service skills with a friendly and approachable demeanor
- Excellent time management skills to handle multiple tasks simultaneously
- Basic math skills for handling cash transactions and calculating bills
- Knowledge of food safety regulations and practices
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong communication skills to interact effectively with guests and team members
If you are passionate about providing exceptional service, have a positive attitude, and enjoy working in a dynamic environment, we would love to hear from you.
**Salary**: £11.00-£14.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
**Experience**:
- Hospitality: 1 year (preferred)
Work Location: In person
Reference ID: SML/CW/SL
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