**Surveillance Operator**

**Where**: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

**When**: We're looking to get the right person in to the team ASAP

**Hours**:42hrs per week, 12 hour shifts

**Rate of Pay**:£10.90 per hour

**What is in it for you?**
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking

**Main Duties**
- Managing high levels of incoming and outgoing telephone calls to both clients and branches.
- Utilise software to ensure the required monitoring and compliance standards are met.
- Work as part of a monitoring team liaising with different branches nationally.
- Follow correct procedures for incident reporting and real time monitoring.
- Work as part of a team, communicating effectively with team members and others.
- To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
- To undertake additional duties in line with management requests as required.
- Comply with IS) 27001 standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.

**What we are looking for**
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a **fast-paced** environment.
- Ability to manage workload to meet **team** deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

**Desired experience**
- Alarm receiving centre
- Call centre
- Customer service

**Essential**
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.