Technical Support Specialist

As a **Technical Support Specialist **you would be responsible for daily operational end-user support of all computer software and hardware, associated peripherals, installation, troubleshooting, and technology maintenance.

Specific duties include:

- Responding to questions and problem calls relating to technical support, Identifies problems and conducts corrective measures.
- Assisting departments with mobile technology support including iPhones and iPads.
- Determining new project integration and implementation of PCs. Analyzes equipment needs for installation.
- Managing root cause analysis.
- Recommending modifications and enhancements to PCs and associated technology.
- Ensuring technology complies with defined engineering standards and performs to established service levels.
- Serving as escalation for technology counterparts within the organization.
- Serving as technology liaison between end-users, business departments, and vendors.
- Providing input for overall technology system planning, implementation, and support.?????
- Assisting management under their guidance for problem resolution.
- Assisting with system and network security as defined by HGV standards.
- Maintaining inventory of workstations and associated equipment; assist in research and purchase of hardware and software.
- Assisting with IT projects as assigned by IT management (including network, server, and other technology projects as required).
- Overseeing the implementation of guest technology such as guest Wi-Fi, telecoms, tv’s and casting.
- Working with vendors on technical details of install.
- Procurement of IT Hardware.
- Managing upgrades of hardware.
- Managing and maintaining resort telecoms.

**Qualifications**

To fulfil this role successfully, you must possess the following minimum qualifications and experience:
Previous experience in a related field, demonstrating prior knowledge in the duties listed above.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.