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Multilingual Customer Experience Consultant

4 months ago

Ringwood, United Kingdom Konecta Full time

Job Title: Multilingual Customer Experience Consultant (German & UK )

**Salary**: £24,440 Per annum + bonus (£29,240 OTE)
Location: Konecta Group - Ringwood/London.
Hours: 40 paid hours per week.
Shifts: 40 paid hours per week. A rota is supplied every month with your working hours. Shifts between 8.00am and 8.00pm
Monday to Saturday.

The ZEAL Group ‘Create a better world of lottery’- One that’s thrilling, fun and packed with life
- changing moments. They are regulated in multiple jurisdictions across the globe, with offices in London, Madrid and Hamburg. The Zeal Group is an exciting campaign which helps power the world of lotteries and brokers tickets for customers in Germany.

Our Philosophy

Our Vision:
Our aim is to make customers happy via the channels of their choice. Could there be a better way to achieve this than with a dedicated team enjoying what they do? We believe in having fun at work, we love technology, we love stats - and most of all, and we love finding new ways to innovate.
We are committed to crafting outstanding experiences for our customers, building trust and loyalty through personalized solutions and unwavering support. Our relentless pursuit of excellence extends beyond customer interactions, ingrained in the very essence of our culture, propelling us to surpass expectations and establish new industry benchmarks.

Our Mission:
We’re not title-driven but focused on providing as one team - succeeding and failing together. Currently, we operate on two support levels: the first line and the specialist second line support. You will be part of the first line support, so we can truly focus on all those important contacts that need your personal touch. You will have the opportunity to grow with almost no barriers. If something doesn’t work for you, show us a better way of doing things - all ideas are welcome. Each interaction serves as a testament to our unwavering commitment to customer satisfaction. We foresee a future where our dedication to exceptional customer service not only sets us apart but becomes a standard for others. As a cohesive team, we aim to cultivate an environment that fosters personal and professional growth, empowering each member to reach their full potential within their roles.
Join us in a great fun team, committed to make our customers happy and the future or their lotto experience even more amazing.

Skills Requirements
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Previous call centre/back office experience (desirable)

Who are Konecta Group?

Our Core Values:
Customer-Centric Excellence: Prioritizing customers at every touchpoint, we go the extra mile to understand their needs and provide solutions that surpass expectations. Trust and Transparency: Building enduring relationships based on trust and transparency, fostering open communication and honesty in all interactions, both internal and external. Continuous Improvement: Embracing a culture of perpetual learning and improvement, encouraging personal and professional development to stay ahead in an ever-evolving landscape. Team Empowerment: Fostering an inclusive environment that promotes collaboration, innovation, and individual growth, recognizing each team member as a valuable contributor to our collective success. Prosperity: Committing to providing opportunities for advancement, acknowledging and rewarding the hard work and dedication of our team members. By embodying these values, we aim to create a workplace where every team member feels inspired, valued, and motivated to contribute to our shared success.

Why work for us?
- Konecta has a fun and sociable team environment working culture
- 50% discount with More-bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Aviva Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Weekly dress down day
- Cycle to work scheme
- Tech scheme

Position in Organisation
The Multilingual Customer Experience Consultant will report directly into the Customer Experience Team Manager and will have various support from colleagues nearby which will always be on hand.

Operational Days and Hours
With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the ZEAL contract, whose opening hours are 8.00am - 8.00pm Monday to Saturday, your Konecta contracted hours will be 8.00am - 10.00pm