Customer Service Assistant L1

7 months ago


Basingstoke, United Kingdom Wilko Full time

**Customer Service Assistant L1**:

- Hourly Rate
- ** £10.62 per hour**
- Location
- ** Basingstoke**
- Contract Type
- ** Temporary**
- Hours / Specific Hours
- ** / Weekend Worker Saturday and Sundays 12 hours per week**

**The Vacancy**

We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, you’ll play a big role in a growing business that’s as ambitious as you are.

Your role as Customer Service Assistant will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, you’ll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we don’t expect you to know wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people - no matter what they need from us.

If you value hard work, having fun and want to be part of a happy environment that people love to work in, you’ll be well-rewarded for it. You’ll receive a really generous benefits package that includes 28 days holiday (including Bank Holidays) rising to 38 after 10 years’ service, a pension scheme, the opportunity to join our Retailer Level 2 apprenticeship scheme and team member and family discounts of 20% plus much more.

**The Company**

We're a family-owned business with honest and fair family values at our heart.

For ninety years, we've been giving our customers all the stuff they need to brighten up their homes and neaten up their gardens. And, when it comes to our people, we believe in offering the same support, for the things that matter to them too.

So, take a closer look. Discover the history, values, and commitments that make us who we are - and that you'll become part of if you join us.

**Rewards & Benefits**

**Be better every day**
- We have a fantastic incentive plan at wilko: Be Better Every Day Bonus - BBED Bonus. This is our annual cash bonus plan which is open to everyone at wilko.
- **Holidays**
- Depending on your band and length of service, your holiday package will range from 28 days - 38 days, including bank holidays. There is also the option (band and business area dependant) to purchase up to an additional 10 days holiday. Speaking of holidays, we also own a range of holiday homes across the country so if you fancy a weekend away, we could get you a great deal.
- **Pension scheme**
- To help save for your future we offer a competitive pension scheme for you to join. Contributions vary depending on your band; giving you the opportunity to save into a first class pension scheme.
- **Wilko team member discount**
- This is our most loved benefit. To help your hard-earned cash go further, you’ll enjoy a 20% discount in store and online. Even better, we offer a second discount card too (terms and conditions apply).
- **Employee benefits trust**
- Founded by Tony Wilkinson in the 1980’s, this was set up to help our team members, as and when they need it. The Trust can support you in a number
- of ways:

Holiday accommodation
- Educational benefits
- Financial support

**Wilko PERKS**
- This is an online portal where you can access amazing offers and discounts. From great discounts on shopping, days out, holidays and health and fitness, there’s lots to explore.
- **Loyalty awards**
- We believe your loyalty deserves rewarding. So, once you complete 10 years continuous service, you’ll receive a wilko gift card as a thank you for your contribution. We’ll mark your next milestone in service every 10 years after that.
- **Celebratory gifts**
- From becoming a parent to getting married or celebrating a significant anniversary - if it’s important to you, it’s important to us. So, we’ll celebrate with you with a wilko gift card.
- **Wellbeing**
- Our free and confidential advice and assistance programme can help support you in a wide range of ways. From advice about how to balance the demands of work and life, to financial and legal information, a wide range of experts are available 24/7.



  • Basingstoke, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** £9.50** - Location - ** Basingstoke** - Contract Type - ** Temporary** - Contracted Hours - ** 16** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our...


  • Basingstoke, United Kingdom Appcastenterprise Full time

    **More about the role**: Could you bring your spark to Eurest? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the food...


  • Basingstoke, United Kingdom ASC Connections Ltd Full time

    An **Assistant Customer Service Manager** role is available to join a large manufacturing company based in the Basingstoke office. This is an office-based position, working full time. Duties of this Assistant Customer Service Manager role include; - Supervising a small team of service engineers who are remotely based - Liaising with engineers and internal...

  • Desktop Engineer L1

    4 weeks ago


    Basingstoke, United Kingdom Iron Systems, Inc. Full time

    Key Responsibilities:Provide onsite and desk side support services to end users.Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC.Complete incidents and requests within SLA in pressurized environment.Build, configure, and troubleshoot Install "Gold" image on the customer's PC and laptop applications and hardware components.Ensure...


  • Basingstoke, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 18 (3x shifts) Hourly rate: £11.70 - £13.70 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) /Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If...


  • Basingstoke, Hampshire, United Kingdom Cardsdirect Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This role is perfect for someone who enjoys working in a fast-paced environment and providing exceptional service to customers.The successful candidate will be responsible for creating a welcoming atmosphere for customers, assisting with stock...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Basingstoke, United Kingdom.Provide exceptional customer service and support the store's day-to-day operations.Greet and assist customers with product selection, offering product knowledge and advice.Operate the cash register and handle...

  • Customer Assistant

    7 months ago


    Basingstoke, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Basingstoke. Vue Basingstoke is a 10 screen cinema located within Festival Place Shopping Centre. Our cinemas is located about 3 minute walk from Basingstoke train station, and Festival Place Bus station is only a...


  • Basingstoke, United Kingdom Priority Appointments Full time

    This is an exciting opportunity for a fluent Spanish speaker experienced in Customer Service! Join a growing team in Basingstoke as a Customer Service Administrator on a 12 Month FTC. Hybrid working, up to 26k salary, 22 days holiday, and canteen on site. **As the Customer Service Administrator you will benefit from**: - A salary of 24-26k - 9am - 5pm...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service Administrator Pertemps are currently recruiting for a Customer Administrator to join a business based in Basingstoke. **Responsibilities**: - Accessing clients online businesses and retrieving orders - Processing orders and liaising with the warehouse team - Updating information on CRM Systems - Providing excellent account management to...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Basingstoke, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...


  • Basingstoke, United Kingdom Personnel Selection Associates Limited Full time

    Personnel Selection are recruiting for a Customer Service Advisor to work in a vibrant team in Basingstoke. The role will involve assisting in the achievement of National Account sales, profit and customer service targets through individual and team KPIs and to deliver outstanding customer service at all times ensuring each customer experience is...


  • Basingstoke, Hampshire, United Kingdom JOHNSONS THE CLEANERS Full time

    This role is an excellent opportunity to join our team at JOHNSONS THE CLEANERS as a Retail Experience Assistant. We are seeking a motivated individual to cover between various branches in the surrounding areas, ensuring seamless customer service across our locations.Key responsibilities include:Providing exceptional customer service and support to our...


  • Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a prestigious Logistics company who work with one of the leading supermarkets. Based in their head office in Chineham, Basingstoke. This is a full time permanent position and wehave two different shift patterns on offer. 4 on 4 off, 1200 - 0000 4 on...


  • Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Job Title: Customer Service CoordinatorWe are seeking an experienced customer service coordinator to join our team at Pertemps Basingstoke in the UK.This role involves delivering exceptional customer service, managing customer interactions, and maintaining accurate records. The ideal candidate will have a proven track record in customer service, be able to...


  • Basingstoke, United Kingdom Modis UK Full time

    **Job Role**: Deskside Engineer - Whiteley Hampshire (13470449)** **Job Type: Contract** **Rate: 240 GBP Per Day Inside IR35** **Location: Whiteley Hampshire, UK** Apple macOS Management - Must have experience of supporting MAC and Windows OS and devices. Provide ongoing technical support and maintenance of production and software products (both remote...


  • Basingstoke, United Kingdom Anglian Home Improvements Full time

    We are looking for an **Office Administrator** to join the team and perform a variety of administrative and customer service tasks. Working on a full time basis, duties of the Office Administrator include providing support to our customers,assisting in daily office needs, liaising with a variety of stakeholders and assisting with the depot general...


  • Basingstoke, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a great opportunity for a Customer Service Coordinator to join our team within Vistry Housebuilding Southern, at our Basingstoke office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all...


  • Basingstoke, United Kingdom Tate Full time

    **Customer Service Advisor** **Basingstoke - Fully office based **Monday-Friday 9.00am-5.30pm** **£24,000** We are currently recruiting for an experienced Customer Service Advisor to join our client based in Basingstoke. You will be joining a fantastic company, with great benefits, working within an extremely supportive and fun team. The role of the...


  • Basingstoke, United Kingdom CV-Library Full time

    Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support. This is a full time office based role working Monday to Friday. For the first 6 months, you will be...