Deputy Estate Manager

3 weeks ago

Woolwich, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Deputy Estate Manager**

Pinnacle are looking for an experienced, knowledgeable and enthusiastic Deputy Estate Manager to assist with the everyday running of a high-end housing development in the Woolwich area.

Working with the Estate Manager to ensure that Pinnacle Group’s responsibilities as the Managing Agent are effectively discharged, estate-based Pinnacle personnel are managed and supervised, the estate is safe and well maintained, service charges are collected,and leaseholder enquiries are responded to in a timely manner.

**Duties/Key Responsibilities**

Service Charge Activities
- Assist in creating and agreeing annual Service Charge budgets with the client
- Develop reserve fund plan (based on cyclical maintenance plan)
- Assist the Estate Manager to ensure annual Service Charge accounts are created, approved by client and issued to leaseholders
- Ensure that Service Charges are issued and collected (in accordance with the lease) and recovery action is initiated when appropriate
- Monitor payment of contractors and ensure invoices are processed promptly
- Assist in dealing with queries relating to the Service Charge

Block Management Activities
- Undertake regular site visits and create site reports covering observations and remedial works required
- Instruct contractors for repair works and verify contractor work completed to specification
- Register/process claims with insurance company/assessor/broker
- Obtain quotes to make good and approval from insurance company to proceed
- Instruct contractor for insurance repair works and verify contractor work completed to specification
- Approve (& code) contractor invoices
- Assist in preparing periodic “Estate Review” management pack for review with senior management and support creation of “Estate Update” for cyclical reviews with client
- Provide reports/updates to Management as required

Leaseholder (Resident) Engagement
- Create and issue notices to leaseholders/residents
- Create and issue periodic estate newsletters, updates on the portal
- Assist in arranging periodic estate meetings with leaseholders/residents
- Arrange periodic estate events for leaseholders/residents
- Arrange and attend AGM, take and issue AGM minutes and discharge AGM actions

Health & Safety Activities:

- Arrange periodic health and safety assessments/inspections (e.g. lifts, plant, machinery, water and fire) and discharge any resulting actions

**Skills Required**:
Essential
- Property/block management experience
- Communication (written/oral) & inter-personal skills
- Results oriented
- Microsoft Office 365, including MS Word, Excel and PowerPoint
- Attention to detail
- Methodical and organised
- Customer care experience

Desirable
- Lead/motivate cross-functional teams
- Health and Safety legislation
- Financial acumen
- Ability to travel to other locations as needed
- Property management qualification (e.g. IRPM)
- Strong people management skills
- Contractor Management Experience

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