Credit Controller

4 months ago

Peterborough, United Kingdom Progressive Property Full time

**Job Purpose**:
The Credit Controller, as part of our Finance team, will have the important role of ensuring the company debtor list is managed and outstanding client balances are organised and scheduled for collection. Attention to detail, confidence in dealing with clients, accuracy in reporting and being process driven is essential, alongside experience in a credit control environment. This is a stand-alone position but also part of a very support team.

**Key Result Areas**:

- Ensure debtor list is reported accurately and updated on a daily basis
- Ensure debt collection procedures are closely adhered to and outstanding client balances are tracked
- Communicate effectively and efficiently with Sales Ledger Manager, Sales Team and Customer Service Manager at all stages; updating them on client dealings
- Reducing company debt
- Protect the Progressive brand when managing customer complaints resulting from credit control process

**The Role**
- Identify outstanding debt and organise priority for collection
- Liaise with Sales Team and/or Customer Service to ensure disputed invoices are resolved smoothly; checking that everything has been done to collect outstanding balances, prior to formal credit control procedures
- Manage customer relations in a timely and organised manner
- Where applicable negotiate and maintain payment plans, through direct debit or CPA to ensure ease of collection
- Investigate and defend where applicable Chargebacks.
- Take card payments through Stripe
- Follow up on failed CPA payments
- Create and maintain Excel spreadsheet of all uncollected customer balances and provide weekly report to Head of Finance
- Other duties as delegated by the Sales Ledger Manager

**Values**
- Results Focused: As someone who pays close attention to detail and accuracy, you will be efficient in your record keeping, prioritisation and adherence to deadlines
- Professional: With your “can do attitude” you will be able to deliver operational excellence in everything you do. Your professionalism and assertiveness in dealing with customers ensures you achieve results with the ultimate aim of reducing the company debtor list.
- Resourceful: You will have the enthusiasm to research techniques and improved methods internally and externally; You will have the confidence in dealing with a variety of different personalities and will think laterally in keeping others advised
- Passionate: With the ambition to thrive and succeed you will bring enthusiasm and motivation to the job and your team. Working on your own initiative and as part of the Finance team, you will have confidence and uniqueness in your style
- Loyalty: You are progressive, innovative and personal in your work. Being a team player, you demonstrate loyalty to the team and the company.
- Ambitious: You believe in delivering excellence, on time, every time. You naturally challenge ideas, are able to make decision quickly and have a positive and proactive demeanour
- Continual Development: You are continually learning and improving. Its second nature for you to maintain up to date knowledge and to share knowledge and experience with others

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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