Spa Call Handler

**Do you enjoy talking to and helping people?**

**Do you have an empathetic approach?**

**Do you have good Information Technology (IT) skills and excellent attention to detail?**

The Single Point of Access (SPA) is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy, and other community services for people living in Oxfordshire aged 18 years and over.

As a SPA Administrator, you will be the first point of contact for a range of referrals in the community, enabling early intervention and avoiding admissions to hospital.

SPA service is spread over two bases, Abingdon and Banbury, operating 8am-8pm, 365 days a year on a shift pattern basis. This is communicated six weeks before the rota is due to start, which means you can plan things well in advance. Shift patterns are usually a mixture of 08:00-16:00hrs, 09:00-17:00, 10:30-18:30hrs, and 12:00-20:00hrs.

Full time hours are based on 37.5hrs per week. This vacancy is for the Banbury based office.