Gas Service

Completing Work in progress, Quality Checks and Health and Safety Audits whilst Engineers on site.
- Build and maintain relationships with client(s), tenants and external customers.
- Daily/weekly/monthly reporting to the Contracts Manager.
- Attend internal and external meetings and report on progress to date.
- Adhere to all deadlines set and meet department objectives.
- Provide relief cover, if required, to oversee Engineer workloads.
- Ensure paperwork is returned and checked, and any remedial works set are completed.
- Provide Toolbox Talks to Engineers and Subcontractors.
- Provide relief cover, if required, to attend weekly office meetings (performance to KPIs), and weekly/monthly external contract meetings.
- Assist in the organisation of annual pre-appraisals for the contract team.
- Investigate any complaints, ensuring the Company Complaint Procedure is followed.
- Check Engineer standards i.e. uniform, appearance etc, including on-the-job Engineer audits.
- Check Engineer understanding of Health, Safety and Environment responsibilities/duties and Company Procedures.
- Check engineers have completed their weekly vehicle and equipment check on their own van/tools.
- Act as first point of call for Contract team within allocated region, including administration and engineers, for any complaints, grievances or issues they may have.
- Assist the Contract Manager in achieving 100% on all LGSR’s. / 1st time fix on repair work Provide on-call support/escalation as required.
- Any other reasonable duties.

Qualifications Required:
- Valid Gas Safe Card ACS qualifications
- Full, clean driving Licence
- Extensive experience of the industry - An in-depth understanding of the duties required for the Service and Repair Engineers.
- An approachable and positive role-model to other members of the team.
- Proactive with a can-do attitude, demonstrating the Phoenix values.
- Ensure all administration tasks are performed in line with company procedures.
- Offer a high level of customer service at all times.
- Have a flexible approach to working hours.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£38,000.00 per year

**Benefits**:

- Company car
- Company events
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Gas Engineering: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: On the road