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Clinic Coordinator

4 months ago


Ballymena, United Kingdom Adecco UK Full time

Clinic Coordinator

Mon
- Fri 9-5

Adecco Belfast are proudly recruiting on behalf of our client who is the market leader in the Hearing Specialist space. With the opening of a new clinic in Ballymena, comes an amazing opportunity for a Clinic Coordinator.

The Clinic Coordinator is responsible for effective and efficient Diary Management, optimising attended appointment numbers through telemarketing activity in line with ATRT and scripts, providing exceptional patient care, while maximising accessory sales and customer care plans - while keeping and ensuring a well-presented clinic consistent with our globally recognised expert promise and values.

Main Duties/Responsibilities:

- Diary Management - Manage the Clinic diary to maximise appointment potential.
- Book appointments - Carry out effective block scheduling.
- Front of House
- Use Point of Sale (POS), correctly and as trained to ensure all related activity is captured correctly for 100% of our patients 100% of the time.
- Assist in selling accessories and customer care plans, by demonstrating the benefits to the patient.
- Manage all inbound and outbound calls/leads and ensure diary is full.
- Following up on referrals
- Participate in local outreach marketing activities to generate manual Opportunities for the Clinic.
- Offer Off the Shelf accessories to patients to maximise sales opportunities.
- Ensure adequate stock of accessories is available and in line with business guidelines
- Patient Care - Provide patient care and expert service.
- Ensure the Clinic is welcoming and fully sanitised for each patient.
- Take the initiative to promote our Wellness Programme.
- Liaise with local GP's, ENT's and their respective staff to ensure a professional sales presentation and communications channel is maintained in line with ATRT.
- Ensure Clinic equipment is well maintained and report any defects to the relevant point of contact.
- Administration - Timely, accurate and orderly general support
- Keep accurate records on Company Systems, as well as manually (as appropriate).
- Ensure appointment details are accurate.
- Maintain accurate and timely weekly reports as required and instructed.
- Stock ordering as appropriate.

**Work Experience & Skills Required**:

- A High Level of Proven Customer Service Experience.
- Strong Communication Skills both written and oral.
- Excellent Telephone Skills and Manner.
- Previous Office/Secretarial Experience Essential.
- Professional Standard of Computer Literacy in particular Microsoft Office Suite.

**Personal Characteristics**:

- A team-player with an ability to work on own initiative and under pressure.
- An excellent Time-keeper who is reliable and punctual.
- Takes pride in their work and possesses excellent organisational skills.
- Good Time Management skills and efficient.
- A High level of Flexibility.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lisa Davitt