Aftersales Advisor Apprenticeship Customer Service
3 weeks ago
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
**Job Types**: Full-time, Apprenticeship
**Salary**: £4.81 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Glasgow G4 0HZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a grade 3 / D in Maths & English GCSE or equivalent?
**Education**:
- GCSE or equivalent (required)
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