Administrative Specialist
3 months ago
Job Req Number: 68000
Time Type: Full Time
**BRIEF OVERVIEW**
The purpose of the role is to provide a customer focused administration service on selected accounts. Working directly with the client’s customer service team to achieve delivery targets on orders as per customer requirements as well as supporting in the HMRC document regulations for outbound deliveries.
You must be a committed player within the site administration team supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices. It is essential that you have at least 1 years’ experience of working in a Customer Service role, an awareness of customs declarations and an understanding of warehouse and logistic operations,
**KEY REQUIREMENTS**
Day to day responsibility for the running of the contract in a customer service capacity.
Processing the required customs documentation within the right system to ensure compliance.
Meet the customer’s operational requirements.
Ensure deliveries are made on time in full.
First line support for customer and DSV to ensure that all issues are proactively handled.
Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.
**SKILLS AND COMPETENCIES**
Good communication skills
Good organization skills and effective time management
Manage time effectively
Attention to detail
IT Literate in Microsoft Office
Problem solving
Understanding of CargoWrite is desired, however training can be given.
Understanding of Descartes is desired, however training can be given.
**ABOUT DSV CAREERS**
Do you want to be part of something 56,000 times bigger than you?
That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark.
We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that.
People are at the core of who we are - the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level - where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference. We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 80 countries, the opportunities are plenty.
If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential.
We are freight forwarders, salespeople, accountants, forklift drivers, IT engineers, specialists and countless others - and we all made the choice to forward our careers.
Join us and forward your career at DSV.
**DSV - Global Transport and Logistics**
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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