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Enquiries Assistant

4 months ago

Leicester, United Kingdom University of Leicester Full time

**About the role**:
In this role you will be responsible for the delivery of a smooth running enquiry service. Providing excellent customer service, you will be the first line of support for a wide range of different enquiries, ensuring these are dealt with in a timely manner and providing the very best experience possible. Enquiries come in through a variety of different methods including face-to-face, telephone, social media, SMS, WhatsApp and a variety of others.

**About you**:
With relevant experience in a comparable setting, you will have experience of working with databases and data inputting. Alongside your good written and oral communication skills, you will have a commitment to providing, maintaining and driving high customer service standards. You will have the ability to organise and prioritise your work whilst ensuring deadlines are met.

**Additional information**:
Applications for job share will be considered.

We anticipate that interview will take place via teams, during the week commencing 20th March 2023.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

**Vacancy terms**: Full time or job share considered, Permanent