1st and 2nd Line Technical Helpdesk

3 months ago

Lisburn, United Kingdom Briggs Equipment Full time

**Opportunity**: 1st and 2nd Line Technical Helpdesk

**Contract**: Permanent

**Location**:Lisburn

**Hours**:Monday - Friday 40 hours per week. Hybrid working available.

Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.

We have a **new opportunity** for an **IT Technical Helpdesk **to join our growing IT team in **Lisburn**.

**In this role you will be**:

- Processing of helpdesk calls in timely fashion.
- Changing of the daily back up tapes.
- Building of desktop & laptops using IT systems.
- Actively monitor AV systems, ensure management & threat removal from equipment.
- Escalate high volume or high-risk issues to the management team.
- Documenting process steps of activities carried out and update as required.
- Supporting technical projects from conception to implementation.
- Identifying opportunities for continuous improvement interact with all other areas of the business.
- As group expands you will be required to work with and support outsourced IT operations.
- An understanding of parallel software used in other group companies.

**What will help you to excel in this role**:

- **I**T support fundamentals / knowledge is essential, this will include desktop support experience, MS Windows 10 knowledge and MS Office 365 experience.
- Process-based approach with a desire to see things through to completion.
- Strong sense of customer focus.
- The ability to manage own workload and be proactive in taking ownership of solutions through to completion.
- Ability to travel occasionally across the NI and ROI for short periods to support projects / fix issues.
- A desire to learn and improve across several different IT support elements.
- SCCM & Intune knowledge.
- Basic Network knowledge.

**What you can expect from us**:

- Competitive base salary
- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts

**What’s next**

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.

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