Health Records Operational Support Officer

7 months ago


Dartford, United Kingdom Dartford and Gravesham NHS Trust Full time

Patient contact will largely be incidental with the exception of patient requests for access to Health Records, which may be received in person. Help to oversee and support the wellbeing of the team Assist with recruitment and retention Co-ordinate and adjust the daily workload of the teams Input into the assessment, planning and organising the workload of the Team leads on a weekly or daily basis as needed, helping to ensure equal and equitable distribution as far as is practicable Assist with providing Team Leads with relevant skills and knowledge required to carry out their roles and responsibilities within the department. This will involve either direct training of the Team Leads and/or their teams, or cascading knowledge and training from the DHROM or Head of Health Records or other departments to the Team Leads and/or their teams. Notify the DHROM of areas of pressure that may exist for Team Leads so these can be reviewed; help the DHROM mitigate or resolve those pressures using basic problem solving and analytical skills Undertake initial performance management and sickness absence tasks and procedures as per Trust policies.

This will occasionally involve distressing circumstances e.g. if a staff member requires informal capability or conduct management. Assist Team Leads to undertake appraisals with their own teams and arrange training required where necessary, ensuring any barriers to understanding are addressed Help to arrange Trust and Local induction for new staff Actively participate in and support the departments maintenance of the BSI 10008 compliance accreditation.


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