Customer Service Advisor

4 weeks ago


Cheshire, United Kingdom Page Personnel - UK Full time

Immediate start
- Hybrid working

**About Our Client**:
Our client is a well established company of over 30 years. It has a significant online presence in the clothing industry as one of the largest B2B distributors of apparel in the UK and Europe. They offer a diverse range of products and operate within a fast-growing industry.
- To support with the management of commercially sensitive accounts
- Managing and processing customer order
- Liaising with different departments to ensure the smooth delivery of orders
- Preserving high customer service standards
- Working with the Customer and the wider business to create an enhanced customer experience
- Create a solution finding environment to enhance the customer experience
- To be a point of contact for the Internal and Field based Sales Team
- Maintain accurate records
- Working towards clear KPI's around accuracy and call retention
- In additional to these functions, the employee is required to carry out other duties as may be reasonably required to meet the needs of the business

**The Successful Applicant**:

- Strong communicator - Excellent Customer Service
- Self motivated individual with ability to work under pressure
- Teamwork - a team player who can play an active role in a dynamic team
- Customer focused/drive to deliver improved customer satisfaction
- Good organisational skills

**What's on Offer**:

- Monday to Friday (9-5:30PM) - Hybrid Options
- 20 days holiday, with an extra day allocated up to 25 in total for every year additional service
- An additional day's holiday for your birthday
- Being able to purchase product VAT free
- Free parking on-site
- Reward & recognition
- Charity fundraising events
- Pension scheme
- Life insurance
- Employee assistance programme
- Company loyalty scheme
- Contact
- Charlotte Lynch
- Quote job ref
- JN-012023-5901995
- Phone number
- +44 151 255 3768



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