Stockroom Supervisor

**Purpose & Overall Relevance For The Organization**
- To maintain a highly impactive, brand orientated consumer experience within the adidas store.
- To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our consumers.
- To be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and KPIs.
- To aid a culture of consumer centricity within the designated consumer touchpoint.

**Key Responsibilities**
- To role model consumer service behaviours.
- To demonstrate confidence in their knowledge of their specialist area and optimise all consumer interactions within the designated consumer touchpoint.
- Promote efficient ways to manage the consumer "life cycle," which includes all the steps consumer go through when interacting with organisations.
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
- Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
- Support a designated consumer touchpoint for the various categories and consumer areas in store.
- Assists in the seamless execution of in-store activations event, in collaboration with VM and Retail Operations.
- Collaborates with Management to ensure a unique experience at the designated touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff.
- Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
- Creates and drives a service culture by ensuring all activities are centered on the consumer.
- Positively communicates and role models the adidas Brand Values.
- Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
- Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint.
- Supports Management on the development of consumer benchmarking tools and analysis, to understand activities undertaken by competitors with a focus on recruitment, events, communication and the designated consumer touchpoint.
- Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance.

**Authorities**

Key Relationships:

- Consumers, Peers and Management Team.

**Knowledge, Skills And Abilities**
- Must possess and consistently exhibit the competencies relative to the position.
- Excellent networking skills and customer relationship management.
- Knowledge and skills in driving financial results through Consumer Experience Services.
- Has a background in retail sales and/or in a customer service facing role.
- Possesses and displays motivation and excitement within the specialist area.
- Ability to work in high-stress situations effectively without compromising their team’s success.
- Has good product knowledge of both adidas & 3rd party products.

**Requisite Education And Experience / Minimum Qualifications**
- Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism.
- Experience in managing high level retail image and delivering consumer in-store experience.

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Stockroom: 1 year (required)
- Management: 1 year (required)

Work Location: One location