Intel Assistant

**Intel Assistant**

Do you have admin experience? Would you like to join our busy Intelligence Team? If so Keoghs are looking to recruit an Intel Assistant to join our busy and fast paced Intelligence team to provide high quality support to the team. The nature of the roleincludes but not limited to the following;
- Overall responsibility for administrative tasks within the intelligence team to include but not limited to assisting the intelligence team with progressing investigations and intelligence searches when necessary, answering phone calls, preparing outgoingcorrespondence, maintenance of internal databases.
- To request detailed and accurate information through the relevant channels of the GDPR (General Data Protection Regulation) 2018, and provide responses to the requests for information being received from internal and external parties within an agreed timeframe.
- To be the first point of contact of new files received to the team, ensuring all relevant personal data and incident information is accurately captured and added to our internal databases.

**Key Accountabilities**
- Identifying key information from client instructions.
- Manual entry of data onto various internal databases
- Preparation of pictorial view of client files
- Completing complaint articulate GDPR requests to external organisations to investigate claims presented.
- Decision making on what enquiries can be followed up and liaising with the analyst and file handler accordingly.
- Compliance with service level agreements and timeframes as agreed by the line manager.
- Prioritising own workload and ability to maintain focus and commitment once sign off has been achieved.
- Capture of information from the various sources and communicating to the file handlers re next steps for investigation.
- Prepare responses to internal and external requests received based on the file information in line with the GDPR 2018.
- Communicate in a helpful, persuasive manner to obtain information.
- Chargeable targets - to be agreed by the team leader, the target will increase during the probation period in accordance with progression and competency.
- Record time in accordance with Keoghs time recording policy.
- Provide and maintain accurate MI spreadsheets.
- Responsibility to the external responses mailbox, and ensuring the responses received are sent to the relevant file and file handler within an agreed time frame.
- General administrative duties as required by intelligence team to include but not limited to conducting intelligence searches, updating the intelligence database, and submitting requests for information to various external organisations including insurers,DVLA etc.

**Experience, Skills and Qualifications**
- Pass in English & Maths GCSE
- Alternatively, previous experience of working in an office environment that is process driven and has a structured work pattern.
- IT literacy in particular knowledge of Microsoft office word, excel and outlook
- Previous administration experience would be an advantage
- Good telephone manner
- Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks
- Ability to prioritise and work on own initiative
- Ability to work under pressure, meet deadlines and organise workload
- Ability to hit a chargeable target daily
- Commitment to learning and understanding processes and building a level of experience within the role

**Desirable but not essential**
- Minimum of 3 A Level passes
- An understanding of GDPR
- Previous experience of working in a target driven environment and/or time recording.

**What we can offer you**:
**Values**

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
**Keoghs Values**

We listen, are down to earth and supportive

We work together towards a common goal

We’re friendly with a can do attitude

We care about our clients

We evolve