Fully Remote

2 weeks ago

Wokingham, United Kingdom Source4 Personnel Solutions Full time

This is a fully remote working from home role working for a well established company who have an excellent reputation withing their industry.

Our client is looking for a mortgage administrator to join their team.

Responsibility:
Key Accountabilities:

- Able to multitask, including (but not limited to) data entry, preparation of mortgage related documents, dealing with indexing of documents, scanning and assigning post, chasing brokers on cases in the pipeline.
- Proactively manage the department mailboxes and all tasks assigned to you from the daily rota
- Plan and organise own workload to ensure personal and team objectives and deadlines are met
- Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop skill.
- Contribute towards maintaining functional and effective processes
- Provide testing support when new functionality/systems/processes are introduced
- Any tasks or activities required by Management
- Work towards individual and team targets in order to provide excellent service
- Ensuring adherence to service levels
- Good telephone manner and ability to communicate clearly both internally and externally
Performance Behaviours:

- Gets Results
- Organisation & Planning
- Ownership
- Focuses on the Customer
- Can Do Approach/ Values People

Essential Skills/Qualifications:

- Quality and accuracy
- Excellent communication skills
- Attention to detail
- Ability to multi task to ensure SLA’s are met
- Proactive team player
- Strong MS Office skills, including Outlook, Word, Excel
- Self-motivated and enthusiastic with drive to succeed and deliver results
- Time management skills
- Adaptable and flexible to change to enable department to deliver exceptional customer service
- Approachable, able to remain calm when working under pressure

Please note:

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