Sales Associate

2 weeks ago

Oxford, United Kingdom Victoria's Secret Full time

**Primary Purpose**:
The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences - consistent with the brand vision.

**Key Responsibilities**:

- Drives top line store sales and growth by personally selling to customers
- Moves with intention throughout the store, connecting with multiple customers
- Proactively engages with customers, reads cues and responds effectively
- Creates a memorable connection by asking effective questions to identify customer needs and make compelling bra and additional product category recommendations
- Uses confident selling statements and is effective at overcoming customer objections
- Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
- Displays expert product knowledge and takes initiative to elevate personal knowledge of product categories
- Participates in sales goal setting with manager and tracks individual performance towards the goal
- Converts return, offers and other promotions into larger sales
- Delivers a friendly and efficient cash wrap experience processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed**All associate roles at Victoria’s Secret are responsible for**:

- Driving top line store sales results and growing the business through action and productivity
- Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” culture
- Setting personal goals and tracking individual and team performance to the goals
- Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
- Taking initiative to recover and replenish merchandise, so it is available to sell
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of sales floor and communicating maintenance issues
- Keeping an awareness of, and building personal capability in, loss prevention
- Reinforcing store strategy to reduce shrink
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating Company values

**Success Measures**:

- Sales Comps (Likes)
- Bra Comps (Likes)
- Sales Per Hour (SPH)
- Pounds Per Transaction (PPT)
- Transactions Per Hour (TPH)
- Bra Percent (%)

**Qualifications**:

- Exhibits an authentic desire to exceed the customers’ expectations
- Persuasive, builds enthusiasm, and inspires the customer to buy
- Proven ability to meet or exceed sales goals preferred
- Demonstrates a sense of urgency
- Has a healthy, competitive spirit, while maintaining a team focus
- Is resilient and bounces back quickly from setbacks
- Pursues opportunities to take on more responsibility
- Seeks out coaching from leaders and peers to improve productivity; leads own learning
- Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

**Job Type**: Part-time

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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