Ward Clerk

To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.

The service will ensure the timely and accurate recording of all activity across services using Trust information systems.

The service will require a team approach to ensure cover for absence across all services / locations.

Post holders, as appropriate, will be required to provide administration duties on behalf of these services.

Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.

The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.

You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.

Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust and department procedures.

Receiving, prioritising and organising appropriate action when dealing with clinical staff requirements.

Ability to deal with short notice planning and last minute changes.

Maintaining departmental stationery stock ensuring that the appropriate service is charged and all stock is sufficient for the needs of the service.

Administrative duties as requested by the Ward Manager including dictation and transcribing of minutes, or notes of meetings, via various processes if required.

To work unsupervised on a daily basis prioritising own workload using initiative as to what is routine and what is urgent

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Administrative duties as requested by the Ward Manager including dictation and transcribing of minutes, or notes of meetings, via various processes if required.

Recording and storage of accurate data for required areas of the administration service.

To use agreed guidelines and procedures and developed knowledge /skills /qualifications when working autonomously and managing own work.

To participate in yearly appraisals with supervisor/line manager.

Imparting information to service users that they may find upsetting or distressing.

To personally manage the effect of upsetting information given by patients or people in a distressed or challenging state.