Collection Specialist

4 weeks ago

Manchester, United Kingdom Page Personnel Full time

Hybrid working (3 days in office, 2 from home)
- Basic salary of £22k + monthly bonus

**About Our Client**:
This organisation is a well-established entity in the financial services industry as a market leader business & consumer recovery agency. With a workforce of over 1,000 UK employees, this company prides itself on providing top-tier customer service and maintaining a strong commitment to ethical practices, focusing on providing an ethical, compliance-focused and high-quality service to the public and private sectors.

Main responsibilities consist of:

- Oversee and coordinate the daily operations of the collection team.
- Maintain a thorough understanding of company policies and legal regulations pertaining to debt collection.
- Monitor and analyse customer accounts to identify outstanding debts.
- Develop and implement effective recovery strategies.
- Provide guidance and support to the collection team.
- Maintain accurate records and prepare reports on collection activities.
- Communicate effectively with customers and resolve any disputes.
- Contribute to the overall customer service objectives of the company.

**The Successful Applicant**:

- A degree in business, finance, or a related field.
- Strong knowledge of collection regulations and procedures.
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced, team-oriented environment.
- Strong analytical skills and attention to detail.
- Proficiency in using financial software and MS Office.
- Previous experience in sales or collections preferred
- Negotiation experience in financial sector also considered.
- Excellent questioning and negotiating skills
- Strong communication and interpersonal skills
- Resilient and empathetic attitude.
- Excellent telephone manner & customer service skills.
- Ability to positively resolve highly emotional situations.
- Strong work ethic and initiative & ability to work towards target.

**What's on Offer**:

- Basic salary of £22,000.
- Commision & bonus scheme OTE upto £35k.
- Monthly completion bonuses of £750.
- A permanent role in a reputable financial services company.
- Full-time employment with flexible working hours.
- Opportunities for professional development & career advancement & progression.
- A comprehensive benefits package including inhouse pension contribution.
- Onsite parking.
- Inhouse access to a portion of earned pay on demand.

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