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Customer Services Admin

4 months ago

Bath, United Kingdom Novia Financial Full time

Customer Services Admin

**Reports to: Team Leader**
**Main Location: Bath hybrid working 2 days in office 3 days at home**
**Salary: £21,255 + bonus + excellent benefits**

Are you passionate about Customer Service and believe in putting the customer at the heart?

Are you looking for a role that offers the flexibility of working from home, but still being able to

have the office environment and morale needed as well?

Our hybrid working model offers all employees the option to work from home 3 days a week and 2

days in our Bath office.

Our mix of office and home working supports the Novia collaborative culture whilst also enabling

our people to flex where they work***

About us

We’re Novia. An award-winning financial technology company based in the heart of beautiful Bath.

Providing Financial Advisers with all the technology, trading capabilities and services they need
- we help them deliver great outcomes for their clients. Ours is a fast paced, energetic environment

where no two days are the same. And as we enter a new phase of growth, we couldn’t be more

excited about the future. So, if you’re looking for variety, great perks and opportunities at every

turn, join us.

About the role

Working alongside other operational teams, it’s down to our Client Services Administration

department to process high volumes of instructions received. Completing all work correctly first

time, every time - they ensure we continue to provide an unbeatable customer service to our

clients. Join us as a Client Services Admin and we’ll look to you to deal with any queries and

requests from Financial Adviser firms, and occasionally, their clients. You’ll also be responsible for

accurately processing New Investments and helping out with various administrative aspects of the

Novia platform, across multiple product wrappers.

About you (what we’re looking for)

Working well under pressure and meeting tight deadlines is second nature to you. Able to work

alone and as part of a team, you’ll put your strong attention to detail to good use here - day in,

day out. You’ll also:


Be an excellent communicator 

Have a positive can do attitude and an interest in working in Finance

And if you have relevant experience or a Financial Service qualification - that’s even better but

not essential as all training will be provided.

Rewards and Benefits 

Competitive salary. 

Hybrid Working (split between home and office). 

Discretionary bonus each year. 

34 days holiday per calendar year including bank holidays, with the option to purchase or sell up to
5 additional days per year. 

Supported and encouraged professional development. 

Private Medical scheme (single cover that can be increased to FULL Family). 

Income protection scheme. 

Life assurance scheme. 

Group contributory pension scheme. 

Interest free season ticket loans for travel costs. 

Novia Foundation Day in support of charitable activities. 

We encourage internal progression at Novia, with many of our employees going on to become
Team Leaders, Managers, Subject Matter Experts and many more. 

We're proud of our company culture at Novia. From rewards and incentives, remote team socials to
fun quizzes, our friendly and welcoming teams at Novia strive to make our office a great place to

work.

Novia Financial is an equal opportunities employer who values a diverse and inclusive workplace. We

recognise that people work in different ways, and we value alternative viewpoints, celebrate

individuality, and foster a culture where everyone can bring their true self to work. We are committed

beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities, and long-term health

conditions.