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Administrator

2 months ago

Magherafelt, United Kingdom H&A MECHANICAL Full time

Ref: ADM/03/24

**Administrator**:

- Closing Date: March 10th 2024

**Role Overview**:
**Reports to**: Contracts Manager**Direct Reports**: N/A**Working Hours**:

- Monday - Friday
- 9am - 5pm**Additional Benefits**:

- Pension
- Life Assurance (T&C apply)
- Health Cash Plan Membership.**Roles & Responsibilities**:

- Deal with any enquires from clients, customers and internal Managers and staff.
- Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes
- Support the onsite Engineers to ensure they have all information required to complete jobs in an acceptable timeframe and to the required standard.
- Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
- Collate accurate information for Supervisors/Managers as required.
- Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
- Answer calls without delay
- Any other duty as deemed appropriate by management**Personnel Specification**:
**Essential Criteria**:

- Experience in Office Based Customer Service
- Experience of Microsoft Office, in particular Excel**Desirable Criteria**:

- 12 months’ experience in an office based customer service role**Personal Characteristics**:

- Excellent communication skills
- Excellent organisational skills
- Ability to use own initiative
- Ability to work as part of a team
- Flexibility to work in other locations as required**The H&A Group is an Equal Opportunities Employer