IT & Av Support Assistant - IT Services - 101092

2 weeks ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

IT Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £22,050 to £23,535, with potential progression once in post to £28,631

Band 400

Full Time (Annualised hours 1584 per year)

Permanent

Travel may be required for this role

Closing date: 17th May 2023

**Open House Event**:We will be holding an ‘open house’ event at the University’s Exchange building, in Centenary Square, Birmingham, between 10am and 6pm on Thursday 18th May 2023. If you’re interested in working at the University of Birmingham and perhaps have a few questions, this is an opportunity to meet colleagues in the Recruitment team. It will be a relaxed and informal event - you can drop in at any time.

**Role Summary**

We are looking for a highly motivated team player to support the delivery of the IT and AV services in The Exchange, the University of Birmingham’s newest venue located in Centenary Square, and on the University’s Edgbaston Campus as required. You will be responsible for the day-to-day delivery of an excellent experience for all our event clients and building users. You will be a highly motivated and capable of providing hands-on, efficient, friendly and excellent customer service.

You will have prior experience of delivering IT and/or AV for wide range of events and clients, preferably in cultural and/or educational venues, and a proven track record of delivering excellent service. You will possess first-class communication and organisational skills.

Duties include mobilising all IT and AV systems, supporting the effective operations of AV systems within all spaces, frontline IT support and troubleshooting, and supporting the EPOS tills and printer systems.

**Main duties**

**Customer Service**
- Deal with all enquiries in a professional and timely manner, logging and updating job numbers as appropriate
- Keep customers updated with the progress of their queries and lay out clear timeframes for resolution of customer queries

**Audio-Visual Equipment Support**
- Provide a full range of support for audio-visual and related equipment, including arranging the delivery and collection of portable equipment
- Provide proactive support with IT and AV systems to lecturers, presenters and event organisers in all venue spaces
- In all relevant venue spaces, set up, install and operate permanent and/or mobile audio-visual and associated equipment, including video projectors; laptops; response systems; event capture hardware; physical, virtual and hybrid conferencing equipment; large-format screens; lighting systems; sound systems; and projection screens. Advise users on the correct use of equipment.
- As directed by the IT and AV Technician set-up IT and AV equipment for all events and activities, and provide appropriate technical support for all events and activities in the venue including, for example, exhibitions, installations, lectures, meetings, conferences and gala dinners
- Engage with event organisers and other space users by maintaining a presence in the spaces, being available as required throughout bookings, and explaining equipment features to potential uses as appropriate
- Produce quotes for IT & AV set-ups for specific events to meet clients’ needs and ensure any on-site contractors are compliant with the venue’s Health & Safety policies and procedures
- Consult with LRAT (based on the University’s campus) or other system suppliers for advice on complex issues with the University-procured AV systems
- Be responsible for the cleaning of fixed equipment (for example, white boards and projector filters) in all venue spaces
- Work in collaboration with the Maintenance Officer to ensure that the PAT-testing of equipment at appropriate intervals is undertaken in line with University of Birmingham policies and that lighting systems in all spaces are maintained in full working order
- Attend show-around meetings with clients and potential clients to advise on IT and AV set-ups and support

**IT Support**
- Set up new users and carry out general system administration to ensure users have access to appropriate networked servers and systems
- Deploy new desktop images on installed computers across the venue
- Develop specialist knowledge for IT systems within the venue
- Troubleshoot problems, some of which may require in-depth knowledge, and develop and implement solutions, referring to ITS and/or venue line managers as appropriate
- Monitor the performance of desktop PCs and associated services to ensure reliability and smooth operations of IT systems
- Obtain quotations, specifying and making recommendations for the purchase of computer equipment and software, in line with University of Birmingham’s policies and procedures
- Initiate approved disposal mechanisms for redundant hardware
- Ensure that query resolution details are recorded with the Service Desk for future reference
- Provide one-to-one training an

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