IT Support Engineer
3 days ago
An annual salary of up to £28,000 is available depending on experience.
**Client**
The client is an “**Investors in people - Gold”**organisation, meaning they place high value on staff wellbeing and job satisfaction. The company is friendly and welcoming, with a great community and working environment.
**What you will be doing**:
- Make regular visits to client sites to provide effective on-site responses to a range of IT networking and end user support requests
- 1st and 2nd Line IT Support
- Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms
- Process and escalate incoming requests for support both on site and remotely via the helpdesk
- Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future
- Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.
**What you will need;**
- Around 3 years’ demonstrable experience in IT support services or consultancy
- Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally
- Windows AD, Microsoft Office 365 and Azure AD,
- MS InTune device management
- Well-developed network troubleshooting skills
- Knowledge of LAN & WAN technologies
- Some VMWare and Microsoft Hyper-V experience (desirable)
- Some experience in recent Microsoft Server 2016-2019 builds
- Experience with Google Workspace For Education (desirable)
- Relevant certification in Networking (e.g., CCNA) and/or Microsoft
**Who would the role suit?**
A confident and enthusiastic team player with good communication skills, looking for a new challenge in an established business with a friendly environment.
**Salary**
Annual salary of up to £28,000 depending on experience
**Benefits**
- A Best Small UK Technology Company, Top 10 (Best Companies Index)
- Mileage expenses reimbursement (own car essential and full driving licence)
- Laptop and phone
- Annual Profit Share scheme after 12 months
- Annual Birthday leave automatically granted
- Annual salary review
- Contributory pension scheme
- Fun team building and company events
- Funded training opportunities
- Eye care vouchers
**Alternate Titles**
IT Support, Technical Support, IT Technician, 1st Line Technician, 1st Line Engineer, 2nd Line Technician, 2nd Line Engineer
**Commutable from**
Lincoln, Boston, Grantham, Spalding, Skegness
**Location
**Lincolnshire
Ben Cole of CV Screen is managing the recruitment of this position.
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