Housing Operations Officer

4 weeks ago

Shefford, United Kingdom Fox Morris Group Full time

**Housing Operations Officer - Complaints - Central Bedfordshire Council**

**3 - 6+ Month Ongoing Contract**

**Rate - Negotiable - Please send your CV with the rate of pay you require**

**Job Role**:

- The Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring customers’ outcomes are at the centre of what is delivered. The team play a key role in maintaining business performance, supporting the Housing Service in delivering a high quality investigative and remediation repairs service that reflect the Council’s corporate objective for excellence.
- The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
- Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions. This will include discussions to understand all aspects of a complaint.
- Undertakes activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation
- To provide comprehensive business support to the Housing Maintenance team by leading on, managing, and responding (as key point of contact) to Housing Property related customer complaints.
- You will explore the circumstance of the complaints, prepare responses, and to support managers in responding the complaints and making service improvements or changes to address the issues arising.

**If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.**

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee**.**

**IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.**

**Please note: We do not hold CV’s on file without first speaking with you.**

**Job Type**: Temporary contract
Contract length: 3-6 months

Pay: From £18.46 per hour

**Experience**:

- Housing complaints: 1 year (required)
- Local authority: 1 year (required)

Work Location: Hybrid remote in Shefford

Reference ID: HO

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