Customer Care Advisor

6 months ago

Cardiff, United Kingdom Alcumus Full time

**Description**:
**Creating Safer Workplaces for Everyone.**

**Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.**

This role sits within our customer care team and is vital to the daily operations of Alcumus SafeContractor. You will be supporting our customers through their accreditation process with Alcumus. We aim to deliver the highest standard of service to our valued clients at all touch points of their journey. We realise we are all far better working together, not only with our immediate team but also wider business areas. We’re always collaborating, sharing ideas and knowledge to help improve our working environment.

..and that’s where you come in

**What that means day to day**:

- You will be able to work autonomously, and you will be encouraged to give feedback and suggestions to help improve the customer experience
- Inform customers of ways they can gain value from their membership with us from other Alcumus products and update them on additional membership benefits
- Share knowledge within the team and contribute within team meetings

**What you’ll need to be successful**:
Customer service experience and attention to detail are the most important skills for this role; While previous experience working within a call centre environment would be advantageous, it is not a mandatory requirement for this position.

Our Customer Care Advisors work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.

**What you'll get in return**:
Alcumus has a **hybrid workplace policy, **where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
**Personal Health & Wellbeing / Benefits**

> Enhanced Parental Leave

>Generous annual leave

> Healthcare Plan

> Annual Giving Day - an extra day to give back to yourself or your community

> Cycle-to-work Scheme

**Future Planning**

>Pension scheme with employer contributions

> Life Assurance - 3X base salary

> Rewards Program - access to discounts and cashback

> LinkedIn Learning License for upskilling & development

**Interested but don’t feel you meet all the requirements?**

**Bring Your Whole Self to Work.**

**What you can expect if you apply**:

- An interview process consisting of:

- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

**About Alcumus**:
**What we stand for**:
Our values are the core of our business and fundamental to the way we work. In your role, you will;
- **Be a team player** - working collaboratively and being consciously inclusive with your colleagues
- **Be brave** - sharing your ideas, challenging the status quo, and taking responsibility for the part you play
- **Know your stuff** - continuously developing your skills and expertise, with the support from our many learning offerings
- **Enjoy the journey** - contributing to a positive working environment that enables you and everyone around you to be at their best

**Equal Employment Opportunity**

If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
- Follow #careerswithalcumus to keep up to date with new vacancies and experience the everyday life at Alcumus._

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