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Customer Support Executive

4 months ago

Belfast, United Kingdom Happy Jobs NI Full time

Are you an enthusiastic and dynamic individual with a passion for delivering exceptional customer experiences while supporting a high-performing sales team? We are seeking a motivated Customer Support Executive/Sales Coordinator to join our client based in Ballymena during this exciting period of growth.

**Please note**:This role offers an immediate start.
- **Role Overview**: As a Customer Support Executive/Sales Coordinator, you will be a crucial link between the company’s valued customers and their Sales team. Your role will involve providing customer support, managing inquiries, and assisting the wider Sales team in their efforts to drive revenue.
- **Key Responsibilities**:

- Provide accurate product information, resolve customer issues, and ensure customer satisfaction.
- Collaborate closely with the Sales team to coordinate and facilitate the sales process.
- Assist in preparing sales quotes, proposals, and presentations for potential clients.
- Maintain and update customer databases, ensuring accuracy and completeness.
- Monitor order fulfilment and shipment processes to ensure timely delivery.
- Assist in managing post-sale activities, including order follow-up and customer feedback.**Qualifications**:

- Previous experience in Customer Support or Sales Coordination is preferred.
- Excellent communication skills, both written and verbal.
- Strong organizational abilities and attention to detail.
- Proficiency in MS Office Suite and CRM software.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Problem-solving skills and a proactive approach to challenges.**Compensation**:

- Competitive salary: £22,000 - £25,000 per annum.
- On-target earnings (OTE) based on performance.**Benefits**:

- Comprehensive training and ongoing professional development.
- Opportunity to work with a motivated and collaborative team.
- Career growth opportunities within a dynamic industry.You may also be of interest to our client if you are currently working in one of the following roles: Sales and Accounts Administrator, Sales Support Specialist, Key Account Manager, Client Relations Administrator, Sales Support Executive, Sales Executive, Sales Account Manager, Account Executive Coordinator, Account Manager.