Income Officer

3 weeks ago

Thatcham, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Income Officer - Housing**
**Reference no: SGN 5232991**
**Pay Rate: up to £18.14 per hour PAYE depending on experience**
**37 Monday - Friday, normal working hours**
**This opening assignment is for 3 months**
**City: THATCHAM**
**Key Responsibilities**:

- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

Other “Essential Requirements” - Please check to ensure that your CV addresses the following items: Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Knowledge:

- Maintain an up-to-date knowledge of welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare reforms.
- Maintain an up-to-date knowledge of local grants and funding that may be applicable to a customer’s circumstances
- Maintain an up-to-date knowledge of best practice and internal policies and procedures relating to arrears prevention and collection
- Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations
- Knowledge and experience of either social housing, home ownership or the private rented sector

**Experience**:

- Experience in income management or debt recovery/collection

Skills & Abilities:

- Excellent customer service skills
- Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload
- Ability to prepare all relevant paperwork for court and carry out D.I.Y possession action in arrears related cases

**Job Ref: SGN 5232991**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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