Retail Crew

3 weeks ago

Bristol, United Kingdom Finisterre Full time

**ABOUT FINISTERRE**

Born two decades ago from the needs of hardy British surfers, Finisterre designs functional and sustainable product for those that share a love of the sea. B Corp certified, a leader in its field and based in a cliff top location in St Agnes, Cornwall, as well as ten stores across the UK, Finisterre is a truly unique brand and career proposition. We are looking for brave, honest, and driven individuals to join our crew as enter our next exciting stage of global growth.

Perched a few hundred meters from the crashing Atlantic, our cliff top HQ at St. Agnes’ Wheal Kitty Workshops in Cornwall is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people.

Culture and team are everything here - it’s a buzzing place to work, and we enjoy the natural environment and ocean on a daily basis. This is an amazing opportunity for somebody to be involved with an authentic, purpose-led brand.

**ABOUT THE ROLE**

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

**JOB RESPONSIBILITIES**

Customer Experience
- Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
- To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
- Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
- Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.

Commercial
- Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
- Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
- Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations
- Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
- Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
- Ensure all health and safety policies are adhered to at all times.
- Maintain a high standard of housekeeping throughout the store and back of house.
- Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
- Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

**People**
- Actively participate in the team by helping others and building positive relationships throughout the store.
- Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
- Adhere to all current policy and procedure laid out by Finisterre.
- Bring our values to life

**Requirements**:
**WHAT YOU NEED**
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
- You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
- You are self-motivated. You are proactive and committed in your own personal development, education and training.
- To be willing to take on new and ad hoc tasks when required.
- Previous experience in a customer focused role.
- A strong understanding of exceptional customer service.
- Knowledge of retail operations.

**Benefits**

**WHAT YOU GET IN RETURN**
- A chance to grow and develop yourself along an exciting progression path while working at a fast-growing B Corp certified business with a great culture and an exciting purpose
- Opportunity to collaborate with a diverse community of people with a shared mission
- A salary commensurate with this position, including bonus opportunity
- A pension scheme in line with government requirements
- 29 days off per year (including your birthday) plus additional days for length of service
- 60% product discount for personal and gift use
- 30% Friends and Family product discount
- Access to a wide range of wellbeing programs, including free counsellor, headspace membership, yoga, mindfulness, and cycle to work.
- Regular team social and training days
- Va

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