Service Advisor

3 weeks ago


Sowton Industrial Estate, United Kingdom Meridian Business Support Full time

**The Company**:
Various shifts available.You will be the face and first point of contact for all NHS 111 calls coming into the call centre. You will be responsible for ensuring that all calls are answered promptly, accurately, and professionally.

**Responsibilities**:
You will work as part of a busy call centre environment in Exeter.
You will be supporting people who need medical assistance or guidance who have dialled 111 for immediate attention.
Ensure that calls which are received areassessedtoensurethatpatientsandother healthcareprofessionalsaredirectedtothemostappropriate healthcare professional or other end disposition.
Deliver high quality, safe and clinicallyeffectivehealthcareoverthe telephone in accordance with your training and local procedures
Communicate effectively with callers in critical situations or about areas of concern.
Quickly and accurately record patient details, symptoms and enquiries using in house Database.
Use advanced communication, negotiation, and probing skills across a wide range of calls including emotive circumstances or caller aggression.
Maintain an up-to-date awareness of current policies e.g. SharePoint/User Desktop Guidelines
Meet monthly key performance indicators (KPIs) and targets.
**Preferred Skills**:
Experience of working in a call centre or customer contact environment.
An excellent telephone manner and good listening skills.
Local Geographical knowledge

**Personal Attributes**:
Be able to pass pre-employment checks (DBS)
Ability to record information accurately and correctly
Ability to work under own initiative and as a member of a team
Ability to prioritise work to achieve deadlines
**Associated Benefits**:A fully supported environment - you are never left alone to struggle - you are surrounded by experienced Call Handlers/Team Managers/at least one Clinician always in the room/ mental health first aiders
**Working Hours**:
**This will be a temporary to permanent position; temporary for the first 12 weeks with the opportunity for a permanent position after review.**
To apply, or to find out more information, please click on one of the "apply" buttons



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