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Housing Support Assistant

4 months ago

Greenford, United Kingdom Building Recruitment Company Full time

**Housing Support Assistant**

**LOCATIONS**: Greenford

**SALARY**: £16,669.50

**DURATION**:Permanent

**HOURS**: 30 hours per week

(**6 Hour shifts including evenings and weekends**)

**Daily Duties**
- Be the first point of contact for residents and visitors - responding to a range of queries, providing information and holistic advice.
- Overseeing the telephone switchboard service for the site, sorting post, logging repairs and processing payments
- Designated first aider as well as fire marshal and responsible for evacuating the building during emergencies.
- Carrying out regular patrols, including Wellbeing and Facilities checks of key areas throughout shift.
- Deal with complaints and reports of anti-social behaviour or just provide a listening ear to residents, and members of the public, reporting concerns or issues as appropriate.
- Follow cashing up procedure throughout the shift and do cashing up prior to shift ending
- Liaise with bodies such as police and other emergency services on arrival at the centre as necessary
- Ensure that all information displayed in reception areas is up to date, appropriate, well stocked, and well presented (including posters and promotional leaflets).
- Assist with the intake of residents, and when requested - ensure that paperwork and ensuring that the licence agreement and all relevant policies and procedures are signed fully and clearly explained - providing these to a Housing and Support Officer orCoordinator for approval
- Provide information on rent, and process rental payments
- Assist the Housing and Support team to maximise housing occupancy and minimising voids when requested, including supporting the completion of void inspections, and coordinating void repairs
- Record any maintenance issues as they are being reported
- Ensure that Health and Safety standards are maintained

**Essential requirements**
- Previous experience as a Receptionist/Administrator

**Desirable requirements**
- First Aid trained
- Experience working with vulnerable adults or the Homeless

For more information on this role please contact **Nathan Jackson** on or send an up-to-date CV to