Health Care Assistant

2 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

You will be expected to work Monday to Friday.

**Closing**: 26/03/2023

**Interview**: 06/04/2023
- You will be proactive with a “can do” attitude and a commitment to high quality performance.
- You will be in possession of good written and verbal communication, inter-personal and administration skills with the ability to work flexibly.
- You are able to demonstrate working to deadlines and maintain a professional courteous service in a sometimes pressured environment.
- You are able to work both independently and as part of a team.
- You are able to demonstrate the ability to multi-task, be highly organised, adaptable, motivated, reliable, willing and able take personal

responsibility.
- You have good working knowledge of computer systems and databases, in particular Outlook*

See job description for further details.

Guy's and St Thomas' NHS Foundation Trust comprises five of the best known hospitals - Guy's, St Thomas', Evelina Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

The results of the 2020 NHS Staff Survey show that 90% of our staff feel "satisfied with the standard of care provided by the organisation" and
would recommend the Trust to their friends/relatives. This is well above the national average of 74% for combined acute and community hospital
trusts in England.

SAS provides a range of services across ambulatory, community and outpatient settings. These include, adult allergy, dermatology (general,
specialist and cancer), genetics, rheumatology and lupus, sexual reproductive health and HIV.

Working within SAS you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will
inspire you and their encouragement will give you confidence. Their dedication and sense of teamwork will help push you to new heights. Caring for patients is our top priority and our staff often go the extra mile. Their commitment underpins our success - they reflect the diversity of the communities that we serve.

Clinical Duties
- Provide excellent customer care skills to ensure patients come first.
- Undertakes a range of delegated clinical care duties to deliver agreed plans of care, acting on own initiative.
- To ensure that patients’ receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines.
- Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals.
- To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care and to meet standards within the NHS Plan and other relevant guidelines.
- As directed collect specimens from patients e.g. bloods and record routine observations of weight and height, blood pressure, temperature, pulse, respiratory rate. Report any abnormalities and concerns to a Registered Nurse or Doctor within the department.
- Recognise when patients are in pain and discomfort and report to a Registered Nurse or Doctor.
- To respond appropriately to clinical emergencies to ensure the patient receives correct care.
- To assist the Registered Nurse/Doctor/Genetic Counsellor with the safe handling and mobilisation of patients and when necessary to assist in the transportation of patients.
- To chaperone patients to other clinical departments, following assessment by a Registered Nurse/Doctor/Genetic Counsellor to maintain patient safety.
- Provide reassurance, support to patients, carers and family.
- Ensure own actions help to maintain quality.
- Establish and maintain communication with people on routine and operational matters.
- To act always in a manner which, promotes positive working relationships and maintains the professional image of the Trust.
- Understand and adhere to all Trust policies, guidelines and procedures in particular, Health and Safety, Fire Safety, Waste Management and Resuscitation policies to maintain a safe working environment for patients and staff.
- Prepare the clinic rooms for the start of clinic, ensuring that all the required equipment is correctly stocked.

Housekeeping and Clerical Duties
- Provide a welcoming and efficient reception service and to put patients at their ease.
- Ensure that patients and visitors are well informed and that messages are communicated promptly.
- To respond to patient requests for non-clinical information to improve communication.
- Respond to enquiries in a courteous and efficient manner.
- Ensure all patients demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion.
- Assist in the organisation and running of the clinic by undertaking housekeeping and clerical/ administration duties as appropriate
- To photocopy appropriate information to relevant disciplines
- Maintain stock in trea

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