Band 4 Admin Lead

An exciting opportunity has become available within the Single Point of Access Service (SPOA) for an enthusiastic and motivated Admin Lead based in Northcroft Erdington.

Excellent communication, attention to detail and interpersonal skills are essential to this very busy role. Proven ability to work to tight deadlines, ability to problem solve and experience in the line management of staff are all essential for this role.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.

To provide a high level of professional and confidential coordination of the Triage administrators for SPOA. The post holder will provide secretarial support to the Triage Team and be responsible for the day-to-day supervising of the Triage Administrators. The post holder will also undertake the supervision and line management of administration team and the processes within SPOA for effectively managing referrals.

Will have responsibility to provide efficient, effective and high standard administrative service that meets the needs of the mental health single point of access. To effectively manage referrals and communications requiring triage and further intervention.

To be responsible for ensuring there is an effective and structured provision of administration services within the team. To be responsible for the co-ordination of information systems/processes in the team.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.