Director, Cabm, Operations

2 months ago

London, United Kingdom eFinancialCareers Full time

**The Role Responsibilities**
Standard Chartered is a global bank operating in 60 markets in Africa, Asia and the Middle East, serving the banking needs of corporate, commercial and individual clients. This role is in Corporate Affairs, Brand & Marketing (CABM), a Support Function deliveringcommunications to a broad range of stakeholders including clients, colleagues and external stakeholders.
The Director, CABM, Operations & Infrastructure role is a Communications and Marketing Operations role, sitting in the CABM Operations team. The Operations & Infrastructure team (O&I) is the Function's central technology operations team, a new and excitingdepartment that develops and delivers the technology strategy for the Function and manages its communications and marketing platforms.
CABM is on a mission to unleash the exponential potential of our Purpose and Brand. Its goals are to:

- Grow brand awareness and consideration, leveraging insights to accelerate business growth
- Build brand and reputation to drive trust and differentiate. Help communities prosper
- Engage employees to deliver our strategy, evolve our culture and become an employer brand of choice
The Director, CABM Operations & Infrastructure, will play a critical role in driving the implementation of these new solutions and managing the platforms used by CABM, ensuring it is using best-in-class technology that is optimised to maximum effect, helpingdrive engagement in our communications and increasing the return on investment for the Bank.

**RESPONSIBILITIES**:
**Strategy**:

- Deliver the CABM Technology strategy, partnering with the CABM Leadership Team, CABM Process Owners and our partners in Transformation, Technology & Operations (TTO) to develop and maintain a forward-looking technology roadmap
- Drive the development and implementation of the platforms' strategies and roadmaps, ensuring there are clear objectives which deliver value for the Bank and improve ways of working
- Drive alignment between CABM, the businesses (CCIB and CPBB) and other Support Functions, helping build a 'one bank' communications and marketing stack which delivers for all
- Provide an advisory role in the selection and onboarding of platforms, ensuring CABM's technology offering is best-in-class
- Identify and support use cases across the platforms, driving adoption, improving business efficiency and maximising the use of the tools
- Proactively identify changes in business needs, translating these into infrastructure requirements
- Improve the effectiveness of communications by dispersing knowledge about our technology throughout the Function, providing best practice advice on the execution and analysis of communications

**Business**:

- Support the implementation of new solutions, working with the project teams to deploy minimum viable products which realise a tangible benefit for the organisation
- Manage a portfolio of CABM solutions, notably a Content Marketing Platform, Knowledge Platform, Digital Asset Manager and Web to Customer Relationship Manager integration
- Deliver the books of work for the above-mentioned CABM platforms, driving enhancements to increase their effectiveness and helping teams to achieve their strategic objectives
- Deliver a Community Management programme for each platform which drives adoption of the tool, supports colleagues in their use of them and maintains them to acceptable standards
- Improve User Experience of the platforms by improving design and navigation, implementing new features and manging new releases
- Support measurement of the platforms and channels, ensuring there is adequate data and analysis to drive improvements and influence future decision-making

**Processes**:

- Configure and administer the platforms to achieve their use cases, maintaining them to high standards at all times
- Deliver automated solutions to simplify and improve business processes and technology management where possible
- Perform end user testing and quality assurance for new solutions, including upgrades, fix-packs or custom deployments
- Maintain the integrity of the platforms and channels by supporting housekeeping initiatives such as updating access/permissions and removing obsolete data
- Prioritise bug/issue fixes and collaborate with the third-party suppliers and in-house technical teams to resolve them

**People & Talent**:

- Provide strategic thought leadership, coaching, recognition and motivation through constructive relationships with stakeholders
- Enhance learning across the team by engaging in industry events, understanding market best practice and pioneering new ideas in technology management

**Risk Management**:

- Identify weaknesses in risk management and the control environment for CABM infrastructure, manage remediation accordingly
- Stay abreast of changes to the control environment and address Process Change and Operational Risk
- In partnership with TTO, proactively monitor and address emerging Obsolescence Risks

**Governance**:

- Manage the platforms in accordance with the Bank Policies, ensuring governance meets applicable standards and risk is mitigated appropriately

**Regulatory & Business Conduct** - Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understandingand ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Gro

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