Credit Controller
3 days ago
At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.
About the role
Working within a team of 5, as a credit controller you will build relationships internally with stakeholders across all business functions Supply Chain, Sales Operations, Channel Finance, Credit Analyst, Cash Allocation. You have your own ledgerand customers who you look after on a regular basis.You will make regular contact to a variety of clients to arrange payment of invoices, ensuring that solid customer centric relationships are formed and robust credit control methods are implemented.
Key Responsibilities
- To raise all invoice queries in the internal query tool as well as raising in customers’ portals within set SLAs.
- To take ownership of the root cause of invoice queries by actively engaging with stakeholders to identify and implement solutions.
- To work closely with supply chain and sales to pro-actively identify potential issues that may affect sales orders and to effectively manage any orders on hold quickly and efficiently in line with the credit policy balancing risk and customer relationships.
- To work closely with the Credit Analyst to assess credit risk; providing sales history and payment pattern information to enable an effective review.
- To regularly communicate with Sales organisation regarding any overdue payments and outstanding queries to drive resolution and improve cash inflow.
- To provide information to customers as required to enable them to reconcile to their accounts payable systems.
- To feed into the cash forecasting process, providing intelligence on payment promises, payment patterns and custom to achieve accuracy targets.
- To drive change, embrace new initiatives, positively supporting the department in change and innovation.
- To effectively monitor compliance against the Credit Insurance Policy; advising the Credit Analyst if any notifiable event and ensuring orders reviewed and approved if outside of the Maximum Extension Period (MEP).
- Continually support and contribute to the team achieving a world class status
Skills and experience
- IT literate with knowledge of Microsoft Packages such as Excel, word, outlook.
- SAP experience would be advantageous but not essential.
- Confident telephone manner
We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive
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