Customer Service Member
2 weeks ago
Fantastic opportunity for a **Customer Support Member** to join a thriving Financial Services organisation that offers some of the best benefits on the market.
This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a leading organisation.
This role will beis based in **Belfast City Centre **in the bank / branch.
**Salary**
£23,000 - £24,000 + Up to 20% Employer pension + 37 Days Holiday + Tonnes more fantastic benefits
**Responsibilities**:
- Act as a first point of contact, offering a professional service to our Members in a manner that reflects the Society’s values;
- Build relationships with our Members;
- Maintain knowledge of our products;
- Operate branch systems;
- Carry out a range of daily branch tasks including those for start of day, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing and end of day;
- Carry out a range of investment tasks in relation to account opening, passbooks, investment receipts and withdrawals, account closure, death of investors, non-personal accounts, NOR accounts and account amendments;
- Maintain knowledge of branch, investment and security procedures;
- Adhere to the Society’s Treating Members Fairly standards;
- Deal with enquiries face to face and over the telephone in a professional manner;
- Undertake various administrative duties including mortgage administration duties if / as required;
**The Ideal Person**:
- Applicants should have at least 2 continuous years’ work experience in a customer-facing role
- Previous experience in banking/financial industry is preferred
- Minimum 2 years’ cash handling experience
- IT literate and proficient in the use of Microsoft Office
- Excellent communication & numeracy skills
- ‘VANRATH were very easy to work with, personable and knew what questions to ask to find me the right role. Would highly recommend.’’_
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
Work Location: In person
Reference ID: CSMB-VRATH
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