Seasonal Visitor Services Advisor

4 weeks ago

Portree, United Kingdom Visit Scotland Full time

**Seasonal Visitor Services Advisor** **-* **(**23000017**)**
**Description**

We are currently looking for a number of people to join our Portree iCentre Team for the 2023 season. All positions run from April to the end of October.

All positions are at a pro rata salary of £20,570, although this is likely to increase from April following our annual pay review.
5 Days/35 Hours per week (Salaried)
4 Days/28 Hours per week (Salaried)
3 Days/21 Hours per week (Salaried)
2 Days/14 Hours per week (Salaried)

WHAT DOES THE TEAM DO?

The Information Department is pivotal to delivering inspiration and information to global visitors through a number of channels to drive tourism growth. Our knowledgeable and passionate teams work hard
to provide tailored expert advice, connecting our visitors with businesses and activities to create a truly memorable experience. Our Advisors also play a key role encouraging our visitors to enjoy Scotland Responsibly.
Our iCentre Network supports tourism businesses both Regionally and Nationally, providing them with a platform to connect with visitors. The iCentres also provide a wide range of products, goods and services to meet the needs of our visitors and support local communities. Through initiatives such as Shop Local we are able to showcase local craftspeople and producers as well as their products. Working in an iCentre offers the chance to pass on information about things to see and do, to encourage everyone to get out more and see what the local area and Scotland has to offer.

WHAT ARE YOU RESPONSIBLE FOR?

The Seasonal Visitor Services Advisor will act as the public face for Scottish Tourism and a key point of contact for visitors to the area playing a lead role in connecting visitors with tours, attractions, products and a link to local businesses and communities helping to enhance the visitors’ experience.
You will support the Assistant iCentre Manager with the operations of the iCentre, working as part of a cluster of Regional Centres under the direction of an Area Manager. Delivering a high standard of quality service in line with VisitScotlands standards and adhering to all VisitScotlands policies and procedures. iCentres are typically staffed by 2 or more staff during opening hours however in certain locations or circumstances there may be a requirement for lone working.
BACKGROUND TO THE ROLE

The Information Department forms part of the Industry and Destination Development Directorate. The Directorate is responsible for developing and maintaining direct relations with a wide range of partners to ensure tourism is seen as an important and valuable industry for Scotland.

Our iCentre network works closely with industry and stakeholders ensuring that our visitors have the opportunity to experience more, stay longer and return more frequently. This benefits Scotland by growing its tourism industry and earning a renowned presence in the global marketplace.
Seasonal Visitor Services Advisors will act as the on the ground champions delivering a full range of services both face to face and digitally. Our iCentres are key in adding value to the visitor experience delivering a relevant and quality range of services to meet and exceed customer expectations
WHAT IS THE JOB?
1. Delivering a world class level of customer service to all customers, both external & internal, to encourage positive feedback & advocacy for VisitScotland. Sharing tailored and inspiring information in every interaction - be that face to face or through other mediums.
2. Promote Scotland as a holiday/day trip destination to locals and visitors alike, encouraging them to do more in the area during their visit by informing them of a wide range of things to see and do.
3. Skillfully use various digital platforms and devices to help visitors with the information that they require and to signpost them to services and products in line with their needs.
4. Promote responsible tourism to visitors to ensure that Scotland is highly regarded as a holiday destination whilst also ensuring that all seasonal VS campaign activity is highlighted in interactions.
5. Ensure that the internal and external presentation of the iCentre is of the highest standard in accordance with corporate brand values, health and safety requirements, disability access and security policies to ensure a welcoming customer environment with a great first impression.
6. Ensure that retail stock is effectively merchandised in line with brand guidelines whlst accurately monitoring stock levels and replenishing where necessary and ensuring all retail stock is secure within the iCentre.
7. Responsible for the operation of the EPOS system to facilitate tickets and retail - ensuring relevant policies and procedures are followed when handling all related cash and credit card transactions.
8. Involvement in day to day banking processes of all icentre related revenue and reconciliation of sales in line with financial policies and procedures.
9. Manage

  • Front of House Team Members Seasonal 2023

    1 week ago

    Portree, United Kingdom Perle Hotels Full time

    The Perle Hotels, on the Isle of Skye are excited to build our Seasonal Team for 2023. We are looking to recruit Front of House team members for our two stylish Boutique hotels in Portree, the Bosville and the Marmalade hotels. Seasonal 2023**:13th February - 31st October 2023** Live in accomodation can be provided for applicants out with the area, -...

  • Couples - Reception & Front of House

    2 days ago

    Portree, United Kingdom Perle Hotels Full time

    Perle Hotels on the Isle of Skye are looking to recruit couples/friends to work as team members for our two stylish Boutique hotels in Portree, the Island's capital. We have the following positions available: Reception - Full time, permanent or seasonal, starting at £11 per hour Front of House/Barternder - Full time, permanent or seasonal, starting at...

  • Bar Person

    1 week ago

    Portree, United Kingdom Cuillin Hills Hotel Full time

    **Job Ref**:CUI1024 **Branch**:Cuillin Hills Hotel **Location**:Cuillin Hills Hotel, Portree **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40-45 **Posted date**:28/05/2024 **Closing date**:30/06/2024 Bar Person Required **About the Cuillin Hills Hotel**: The Cuillin Hills is a small,...

  • Portree Bartender

    19 hours ago

    Portree, United Kingdom Perle Hotels Full time

    The Perle Hotels on the Isle of Skye are looking to recruit bartenders for our two stylish Boutique hotels in Portree, the Bosville and the Marmalade hotels. Seasonal 2023: June - November 2023 - With the option to turn permanent. If you have and a desire to work in one of the most beautiful locations the Scottish Highlands have to offer, please do not...

  • Portree Bartender

    6 hours ago

    Portree, United Kingdom Perle Hotels Full time

    The Perle Hotels on the Isle of Skye are looking to recruit bartenders for our two stylish Boutique hotels in Portree, the Bosville and the Marmalade hotels. Seasonal 2023: June - November 2023 - With the option to turn permanent. If you have and a desire to work in one of the most beautiful locations the Scottish Highlands have to offer, please do not...

  • Food & Beverage Assistant

    6 days ago

    Portree, United Kingdom Cuillin Hills Hotel Full time

    **Job Ref**:CUI1018 **Branch**:Cuillin Hills Hotel **Location**:Cuillin Hills Hotel, Portree **Salary/Benefits**:12.00 **Contract type**:Permanent **Hours**:Full Time **Hours per week**:45 **Posted date**:02/05/2024 **Closing date**:25/05/2024 **Food and Beverage Assistant** **About the Cuillin Hills Hotel**: The Cuillin Hills is a small, family...

  • Bartender/front of House

    2 days ago

    Portree, United Kingdom Perle Hotels Full time

    The Perle Hotels on the Isle of Skye are looking to recruit bartenders and front of house team members for our two stylish Boutique hotels in Portree, the Bosville and the Marmalade hotels. Seasonal 2023: immediately - November 2023 - With the option to turn permanent. If you have and a desire to work in one of the most beautiful locations the Scottish...

  • Bartender/mixologist

    1 month ago

    Portree, United Kingdom Scorrybreac Restaurant Full time

    Bar/Mixologist A wonderful opportunity for an experienced bar person has arisen in one of Skye’s top rated fine dining restaurants. We are featured in the Michellin Guide, The Good Food Guide and Scotland the Best, The Isle of Skye is a thriving foodie destination and we are looking for the right applicant to maintain our excellent standards of...

  • Vehicle Mechanic

    3 weeks ago

    Portree, United Kingdom Highland Motors Ltd Full time

    About usAt Highland Motors, we are an independent family run garage, with a small bodyshop. We have an enviable reputation locally as well with our insurance and fleet work providers.-- More on the Isle of Skye --Living and working on the Isle of Skye is a unique and special experience. The island is located off the west coast of Scotland and boasts some of...

  • Vehicle Mechanic

    3 weeks ago

    Portree, Highland, United Kingdom Highland Motors Ltd Full time

    About usAt Highland Motors, we are an independent family run garage, with a small bodyshop. We have an enviable reputation locally as well with our insurance and fleet work providers.-- More on the Isle of Skye --Living and working on the Isle of Skye is a unique and special experience. The island is located off the west coast of Scotland and boasts some of...

  • Vehicle Mechanic

    12 hours ago

    Portree, Highland, United Kingdom Highland Motors Ltd Full time

    About usAt Highland Motors, we are an independent family run garage, with a small bodyshop. We have an enviable reputation locally as well with our insurance and fleet work providers.-- More on the Isle of Skye --Living and working on the Isle of Skye is a unique and special experience. The island is located off the west coast of Scotland and boasts some of...

  • Laundry Operative

    20 hours ago

    Portree, United Kingdom Perle Hotels Full time

    Perle Hotels **Laundry Operative & Housekeeper Roles **- Portree, Isle of Skye Our _**Bosville and Marmalade Hotels**_ are hiring _**Laundry Operative and**_ _**Housekeeper roles **_to join their team in Portree, The Isle of Skye. These are full time/part time contracts that can be either under a seasonal (April to October) or permanent...

  • Laundry Operative

    7 hours ago

    Portree, United Kingdom Perle Hotels Full time

    Perle Hotels **Laundry Operative & Housekeeper Roles **- Portree, Isle of Skye Our _**Bosville and Marmalade Hotels**_ are hiring _**Laundry Operative and**_ _**Housekeeper roles **_to join their team in Portree, The Isle of Skye. These are full time/part time contracts that can be either under a seasonal (April to October) or permanent...

  • Pcv Bus Driver Covering Citylink

    1 month ago

    Portree, United Kingdom Shiel Buses Full time

    **SHIEL BUSES** **JOB ADVERT** **PCV DRIVERS REQUIRED for service contract work on our Citylink services.** **Positions based in Portree** **FULL PCV LICENCE WITH CPC PREFFERED** For further information please telephone Tel: 01397 700700 **Position summary** In this role the post holder: - A key member of the frontline team delivering the highest...

  • Customer Team Member

    5 days ago

    Portree, United Kingdom Co-op Full time

    Closing date: 30-05-2024 Customer Team Member Location: Bank Street, Portree, IV51 9DA Pay: £12.00 per hour + great benefits Contract: 16 hours per week + regular overtime, 8 month seasonal temporary contract, part time Working pattern: varied shifts including early mornings (from 7.00am), afternoons, late evenings (until 11.00pm) and...

  • Customer Team Member

    6 days ago

    Portree, United Kingdom Co-op Full time

    Closing date: 29-05-2024 Customer Team Member Location: Bank Street, Portree, IV51 9DA Pay: £12.00 per hour + great benefits Contract: 39 hours per week + regular overtime, 8 month seasonal temporary contract, full time Working pattern: Varied shifts including early mornings at 6am, afternoons, late evenings until 10pm and weekends, to be...

  • Customer Team Member

    1 week ago

    Portree, United Kingdom Co-op Full time

    Closing date: 28-05-2024 Customer Team Member Location: Woodpark Road, Portree, IV51 9HQ Pay: £12.00 per hour + great benefits Contract: 16 hours per week + regular overtime, 8 month seasonal temporary contract, part time Working pattern: Varied shifts including early mornings from 6am afternoons, late evenings until 10pm and weekends, to be...

  • Customer Team Member

    4 days ago

    Portree, United Kingdom Co-op Full time

    Closing date: 06-06-2024 Customer Team Member Location: Bank Street, Portree, IV51 9DA Pay: £12.00 per hour + great benefits Contract: 39 hours per week + regular overtime, 8 month seasonal temporary contract, full time Working pattern: Varied shifts including early mornings at 6am, afternoons, late evenings until 10pm and weekends, to be...

  • Customer Team Member

    15 hours ago

    Portree, United Kingdom Co-op Full time

    Closing date: 06-06-2024 Customer Team Member Location: Bank Street, Portree, IV51 9DA Pay: £12.00 per hour + great benefits Contract: 39 hours per week + regular overtime, 8 month seasonal temporary contract, full time Working pattern: Varied shifts including early mornings at 6am, afternoons, late evenings until 10pm and weekends, to be...

  • Hotel Manager

    5 days ago

    Portree, Highland, United Kingdom Reed Full time

    About Us: We are a prestigious 4-star luxury hotel nestled amidst the breathtaking landscapes of the Isle of Skye. Our property boasts stunning views, elegant interiors, and exceptional service. As we expand our business with exciting new sites planned for the future, we are seeking a dynamic and experienced Hotel Manager to lead our team and move into a...