Aftersales Consultant

3 weeks ago


Manchester, United Kingdom Carrier Full time

THE ROLE

RESPONSIBILITIES

Manage all aspects of confirmed bookings by reserving/amending flight, hotel and transport arrangements
- Liaise with worldwide suppliers, accurately verifying and logging arrangements
- Meet target turnaround times on processing bookings
- Create accurate documentation to inform and inspire clients
- Communicate effectively with travel agents, clients and internal teams to advise on the status of bookings
- Support colleagues to ensure that the team’s workload is effectively managed and goals are achieved

**REQUIREMENTS**:

- Attention to detail, the ability to analyse and decipher complex arrangements
- Excellent organisational skills
- Strong work ethic, the drive to meet deadlines and deliver service excellence
- Confident working under pressure
- An approachable manner, confident and comfortable dealing with suppliers and colleagues
- Excellent communication skills, both written and verbal
- Proactive attitude, willing to assist in supplementary tasks as required by the business
- Proficient in Microsoft Office including Outlook, Word and Excel
- Desirable: knowledge of our tour operator reservations systems Dolphin
PACKAGE
- Annual bonus based on business targets
- 23 days annual leave (increasing to 27 with length of service)
- Hybrid working policy, allowing 40% from home, and flexitime
- Further company benefits include discounted personal travel, company pension scheme, flexible working hours, cycle to work scheme and unpaid leave entitlement

**Job Types**: Full-time, Permanent

**Salary**: From £19,000.00 per year

**Benefits**:

- Flexitime
- On-site parking
- Work from home
Schedule:

- No weekends
Reference ID: Aftersales Consultant


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